[Issue with withdrawal and verification on Casumo]

Yes, I've logged a complaint already which is on the site now.

I've also sent them government ID today on top of my passport. 

God knows what they'll ask for next! 

[Issue with withdrawal and verification on Casumo]

I uploaded my passport 16 days ago. Both pic and scanned version and now after no response in over 2 weeks they're asking for additional ID. Another stall tactic. I have used my passport for identification in all aspects of life without issue. Its valid and in date so no idea what their problem is. I have lodged a complaint with MGA but no idea how long this will take. Complete joke...

 

[Issue with withdrawal and verification on Casumo]

Has anyone had issues withdrawing from Casumo and verifying their account? 

I'm still waiting to get verified after nearly 2 weeks. I had a big win of over 43 thousand euro and they suspended my account. I've uploaded all documentation and have yet to receive a response. I can't get the funds out either and it's frustrating. 

Thanks