Saint90

Regarding question 1: this actually could be the case - but i dont get it why they wouldnt tell me this as a reason at all ? I would instantly rewoke this because the most i asked only could be a pause for my account for a couple of months or something like that. But it would be no harm to just tell me this as a reason. Regardonh question 2: No. I didnt do that at all. My "new" account created on a new dama nv casino, with a other email adress than my normal one hasnt been banned and still remains open. So it has nothing to do with the country restrictions.

Hello, The problem has been ongoing for over a year now. For some reason, whenever I create an account at Dama NV and HolyCorn NV casinos, I am immediately blocked without any explanation, and without having done anything. When I inquire about the reason, I am simply told that it’s an administrative decision and that they are allowed to do this according to their terms and conditions without providing any reasons. I currently don’t have any money in any Dama NV casino, so that’s not the issue. I would just really like to know the reason for this. Dama NV casinos are extremely secure and generally very good, with great deposit bonuses, and it’s more than unfortunate that I’m no longer able to use them. I was thinking that maybe an option would be to simply create an account with a different email address, of course only at new Dama NV casinos to avoid creating duplicate accounts at the same casino. I’ve already done this as a test, and the account with the new email address was not banned. Perhaps there are Dama NV representatives here who could help me or possibly find out the reason for this? Does anyone have any idea why I might have been blocked? Maybe someone can help me?

Update: The 2nd Withdrawal got processed and was credited to my bank account. But even though I am very pleased that it has indeed been confirmed that withdrawals have not only been approved once but multiple times and have actually been paid out, its insane how long it takes for one withdrawal to be processed. It cannot be expected of me to wait almost 3 months. Its not possible, as of now, to withdraw more than 500 euro per week, eventhough their limits are 500 per day , 1.500 per week and 5.000 per month. Any suggestions? Apart from the already openend complaint :D?

@Afi4wins true. I changed the title accordingly . But yeah, lets hope this ends well.

Update: The first withdrawal request of 500 Euro has been processed and the money reached me yesterday. Lets see how the other 10 Withdrawal requests goes. I think you could call this a glimpse of hope.

It is now unfortunately confirmed that this casino is a complete scam. My withdrawal request from August 5th, 2024, was canceled due to a "technical error." I was assured via email that the transfer would be processed. I provided all the necessary information required to process my withdrawal. Now, as you can see in the attached screenshot, I am being informed that my withdrawal request was canceled due to "maintenance work." This strongly reminds me of another casino where I was already scammed out of €2,000: Scatterhall. They claimed exactly the same thing and kept delaying the payout until, in the end, no payout was made. Just from a logical standpoint: Even if the transfer was somehow canceled, which makes no sense at all, why are they unable to process it manually? Now, I am back at the beginning of the so-called "queue" and have to wait another 4-5 days to be told that my withdrawal is being processed, only to be scammed again. From this point on, the responsibility also lies with CasinoGuru, as it is becoming obvious that this casino is a complete scam. On Trustpilot alone, three other people have reported the exact same problem as I have. So at least four identical cases are known. I am asking at the very least for a warning to be issued until the pending cases are resolved, and to not give the casino more time to scam people and steal money. I don't think that's too much to ask.

I also have to be fair in providing updates regarding the case. BM.Bet asked for my bank details today and informed me via email that my withdrawal will definitely be processed. So, I assume the money will be in my Bank account by Monday, or at the latest, by Tuesday. However, it's important to note that this is only the first of 11 withdrawals, so we'll see how the others go. I just thought it would be fair to give an update.

Hey @Fiekie247, i requested my withdrawal on the 05.08.2024 :D. They only told me 24 Hours ago, that my withdrawal is about to be processed. Since then they are stalling and stalling and nothing but stalling. I have to read mails as seen in the attachments. Its very hard to explain because everything they ask for is so insanely random. Regarding the "X" Button, (what they are asking for as shown in the screenshot) - it never existed. When i told this to them, they wrote the other mail. Which is strange on its own. I already requested a withdrawal where i had to enter the details of my E-Wallet. And now i have to do it again ? Nonetheless, this "Withdrawal funds Button" is not working either. Whenever i click on it, nothing happens. It leads nowhere. I told them that several times, over hours. Their response was always, "We have forwarded your request to our department for further review. Our team will look into it and get back to you as soon as possible. If you need any help or have any questions, just give us a shout. We're here for you and happy to assist!" Why is it not possible for them to enter the "Details" manually ? Why do i need to press a button again in my Balance History to withdraw for real ? And enter details which i already entered. All of this makes no sense at all. In my opinion they are stalling massively so they dont get exposed to quick so they can steal as much money as possible. I could be wrong and this will be resolved tomorrow, but their responses had been to avoiding and always stalling.

I am currently facing an extreme problem withdrawing money from bm.bet. 24 hours ago, I was informed that my withdrawal was being processed. Then I was told there was an "error" and I should be patient. Today, I was asked to press a withdrawal button within my withdrawal history on the bm.bet website to re-enter details for my e-wallet account, which I had already provided on August 5th, the day I requested the withdrawal. This all feels very dubious, and it seems as if the money is being deliberately withheld. If nothing changes, i have to assume that BM.Bet is a complete scam casino that does not process payouts at all. I strongly advise everyone to stay away from this casino. I will gladly post updates, but honestly, I don’t expect to see any of my winnings. Has anyone else had similar experiences? FGS SOFTWARE SOLUTIONS is usually a reliable casino group. Is there a way to contact FGS SOFTWARE SOLUTIONS directly to inform them that players are being scammed here? Any help would be greatly appreciated.

Shouldnt it be possible to see the "HTML Source" of the game and therefore see if its in fact from the game provider ? Simply with "Show page source text" ?

Is there a way for the customer to check if a slot on an online casino is fake / manipulated apart from the obvious facts like wrong symbols, very low RTP in the information, etc. - I would just like to check a couple slots on my main casinos and see if there are in fact from the provider they claim them to be or if they are manipulated or something else. I really would appreciate help since I am a little suspicious of some things :D. But since i don't have any proof, I would like to know if there is a way to get proof.

Yeah could be true. But still, to come back to my initial question. Is there a was to check If the game IS manipulated ? If hacksaw IS really hosting IT and so on. Maybe someone knows a neady little Trick.

nope :). i had one 6.000x overall in a couple of years of gambling. And 3-4 4kx on other Games. Again. I know ITS gambling and i know everything is a possibility. But this, on this Game, on the amount of Bonusses, on this game, just feels way off.

Hi, so i play on <removed> / quite a lot. I had, as stated above, round about 500 Duel Bonusses on Wanted on both Casinos combined. I never had 4 VS in a Duel Bonus ( I had them twice in basegame). I never had a Fullscreen (not in Basegame and not in The Duel Bonus). I never had any hit over a 5.000x ( not in the base game and not even close in the Duel Bonusses). I dont know. It just feels off. Is there a way to check if the game "Wanted Dead or a Wild" is actually legit on both sites ? Or if the game is rigged, manipulated etc.? Maybe im just too whiny and its normal to never hit anything big in that amount of time. Or it can happen. But it just feels a bit unlikely. So, does anyone know if there is a way to check if the game is actually the "real deal" for a lack of better words. Or if its "wrong" , "manipulated" and so on.

Well ***** it then i guess :D. I think im okay with the 8k loss, because of that i made the decision for myself that i will never touch any casino ever again :D. A lesson learned which cost me 8k but i think i am okay with it, because in the long run (lets be honest) i would have lost it all nonetheless. About wagering @Blackjax, you are not wagering the bonus unless you are hitting the bonus balance, which is, aswell as the whole term regarding this "non sticky" bonus complete and utter bullshit and not fair in any way at all. I mean casinos are mathematically determined to win and then they are f***ing the player with terms like this. Whats the most disgusting about all this is the fact @Fiekie247 is that i asked the chat before what the max cashout to this bonus would be, because i always do this and they answered me and said it would be 10x, no one ever told me anything about the 2x rule when i abort the bonus. And yes i should have read the terms more carefully but i guess thats my mistake. But how can you call this Bonus a Non Sticky Bonus ? I mean for real ? Every Non sticky bonus on every other casino i ever played on implies that if i win with my "own money" i can cashout directly without wagering. Lesson learned, f**k slots , f**k CASINO sites. Thats the final straw for me guys. Casinos are dead for me :).

I really dont know how this can be possible and how this casino is still beeing promoted on this site with such disguting bonus terms. The thing is - I claimed a bonus of 300 Dollar on a deposit of 324 Dollar so i didnt even got a bonus for 24 Dollar in which i won. I never got under 300 Dollar of my RAW Balance ever. So how can the terms apply on a balance which cannot be bound to the bonus terms because no Bonus was granted to the particular balance of 24 Dollar ? Is this something you could argue with? Or waste of time ?

Technically my balance should be raw cash no ? How are they able to put a 2x on a raw cash deposit ? Furthermore: After i requested a withdrawal of 1.8k , shouldnt be the bonus requirements aswell as the Terms and Conditions for this Case be obsolete ? And therefore the winnings i made later be able to withdraw cleanly for me ? Because if not, then i understand how this systems works anymore. And why this Site has such a "good" rating compared to others when they bascially can do whatever they want and just blatantly cheat on their customers with very unfair terms and conditions which are in no way logical or fair.

I deposited 300 euros and won 8,000.They refuse to pay out my winnings because their terms and conditions contain some extremely unfair statements such as these:"Note: Any winnings made prior to the expiry of the reload bonus (deposit bonus) may be withdrawn by cancelling the bonus. However, the maximum payout is twice (2x) of the initial deposit amount. If the winnings are from the first deposit, the maximum payout amount is twice (2x) of the first deposit. Any amount exceeding this requirement will be deducted from the Customer's balance. "To be honest, I don't know if that's possible. In my opinion, a normally defined nonsticky bonus is defined as follows: “If you win with your own money, you can keep the winnings. "On the other hand, when a casino offers a non-sticky bonus, it means that a player can withdraw the first deposit and all winnings made from it without having to meet any wagering requirements. This is a great advantage when playing at casinos that offer non-binding bonuses. "How on earth can it be legal for me to only withdraw twice my deposit? This is completely ridiculous and in my opinion not at all fair.I need your help in this regard.Technically, I didn't play with bonus money. I didn't reach the bonus in any way. I have been playing exclusively with my own money the whole time and have not touched the bonus money in any way.How can it be legal to set a maximum payout for raw money? How?Will someone please explain this to me?Please help. . .I have not yet made a successful withdrawal at this casino.My KYCs have been verified and confirmed.I have deactivated and canceled the deposit bonus.There were no wagering conditions in this regard, since I have since CANCELLED the bonus, which actually legally should also stand for that all associated terms and conditions should be deleted and should no longer apply.I received a win within MY deposited 300 Euro then cancelled the bonus and then submitted the amount of 1,800 Euro as a withdrawal.In my opinion, with this requested withdrawal should make all remaining Bonus Terms and Conditions invalidated and all winnings that were received afterwards are legal on my side.Therefore, it cannot be that Casino simply does not accept the later withdrawals of €4,500 and €2,800 and considers them null and void.

No, not yet....

Ye, as i said. I send them my ID, a picture of myself holding my ID with a sheet of paper saying a number they wanted to be written on it. 5 Screenshots of my Bank account showing my name aswell as the deposits i made on their site. And a full birth certificate. Thank you for getting involved in this matter. Means alot :).

My first name is the Nickname of my mother, so not even a real Name (dont ask why it was in my Google chrome autofill, i guess she used it) And the DOB is completely mixed up. Its a mix of her birthday and mine... So yeah... Thats why it was so odd in the beginning when i checked it. I dont know why Google decided to mix up my autofill in this kinda way. But it happened. But the last Name, obviously because it was my mums autofill, is correct as well as the adress and all the other stuff as stated above.

Hi, i won 3.5k on Bet Sofa and while i was playing i saw that my First Name on my profile was wrong. I then checked my account and saw that (due to a google autofill, i assume, since there is no other explanation) my name and birthdate was wrong. I informed the casino which asked me for my ID and Birth certificate which i provided. I did the first step here and informed them that something went wrong and i would like to change my name and birth date. This was before winning anything. They answered me that this case is under review and they will contact me in 7 days. My question is: Should i be afraid that the casino will keep my money? As i said, it was a google autofill mistake. I deposited from my Bank account. Provided them with a picture of the bank transfer and that indeed i was the one who deposited and no one else. This is the only account on their site. No one else is playing casino in my family so i am the only one who could opened and opened a account on this site. So the only thing from preventing me to cashout is the First Name and Birth Date error. My: E-Mail: Correct Phone Number: Correct Last Name: Correct Complete Adress: Correct First Name: Wrong Birth Date: Wrong Is this enough for the casino to keep my money? Or is this only a typo which happens from time to time and can be solved easily? Is there anything i can do more except for the documents i emailed them? I am very affraid that they will use this as a loophole despite the fact that i was the one who told them that a mistake was made on my site, so that there was no fraudulent behaviour.