medievil2003

Cheers pal, it's clearing my credit cards, booking a small holiday for my small family and rest in savings for a rainy day... might try my luck with £150 on another casino though!

Just to let you all know that my withdrawal has just come through. What a relief! 
Thank all for your time. 

Cheers pal, it's clearing my credit cards, booking a small holiday for my small family and rest in savings for a rainy day... might try my luck with £150 on another casino though!

Just to let you all know that my withdrawal has just come through. What a relief! 
Thank all for your time. 

Thanks so much cocopop, well the withdrawal was requested on the 4th, m,arked as paid on the 5th and the original delay started when they said they've paid on the 6th due to the delay. I'm going to file it because i don't see this getting anywhere whatsoever. A player i'm contact with on WhatsApp has been waiting since the 3rd April and Betways responses are literately a mirror of what they're saying to me, including them retrying payments and saying it'll be in within 12-24 hours but that's well passed. 

@medievil2003I have spoken with the complaints team this morning and they have confirmed that you are free to open a complaint using our website if 10 days has passed. Please remember to include everything you wrote in here and any correspondence you have received from the casino.

I don't think they intentionally delay the process. (The trustpilot is not recommended for online casinos ) From my experience I would wait until Wednesday. (Check on terms on the maximum time frame it takes for a withdrawal to be processed by Betway) if it's 7 days, the very next day you are able to make a complaint. 
Usually a lot casinos have a term that states the max withdrawal time frame. Some are 7, some are 14 days. Correct me if I'm wrong ( @cocopop3011 ) but I think the casino can take advantage of such a term if I'm not mistaken. 
Ps. You need to ask for a time frame by Betway. 
I know it frustrating but don't worry you'll get your winnings. 😉

Many thanks cocopop, really great service from you guys here.
Unfortunately, i have asked for a timeframe countless times and they said they're unable to provide one because it is the payment processor who they are awaiting feedback on and it could take any period of time 🤯
I quote a later message "Unfortunately we have no confirmed timeframe as of now. Once we have more feedback, we can advise"

Hmmmm okay interesting. I think you need definite clarity for now as to whether or not is has been processed? I know you said it shows as it has, but if the last agent you spoke to said it hasn't then there may be an issue?
Unfortunately, this casino does have a history of complaints but they are responsive. I would suggest you chat with live chat again for more clarity and if you feel after that you have exhausted all your options I would advise you to use our complaints service.

Hi thank you for your quick reply. 
1. I've had an account with them for years, took a break for a while and came back recentely.  Answering your question, no this isn't my 1st withdrawl but my 1st for a while. 
2. The account is fully verified.
3. Visa Direct. Other casinos have successfull paid to the same card within minutes of withdrawing. 
It seems to be a web of lies from their team. It seems to be either that my withdrawals have been processed and there is a problem with the payment processor or they haven't. I'm gobsmacked at the conflicting answers i get from them. 
What i find the hardest to swallow is that i've played on some bad casinos in the past, some of which had shocking customer service but have always been paid. I am failing to understand the time it takes to resolve this so called "delay". 

Hi and welcome to the forum, to help assist you a bit further could you please tell us
1/ Is this your first withdrawal?
2/ Have you completed verification?
3/ Which payment method did you use please?