@cocopop3011 thank you so much for your help!
No, I did not state in my agccs complaint that the casino hasn't provided any poof from Wazdan.
But i provided all the relevant emails.
Not sure why it was rejected so quickly
The casino has since come back to me and offered me $100 bonus credit with a x35 wagering requirement.
While this is nice gesture. It is less than 1% of the total winnings, and still requires a wager to be met.
I would really like to know how they come to a fair and reasonable outcome on matters like this. Bearing in mind that I also had a balance of about $300+ dollars before this win was credited.
Also, what was the feature win meant to pay, if not $13770?
There is a lot to be answered here.
Appreciate your efforts on my behalf @cocopop3011. ❤