Danikay18

Hi yup I have but it was rejected by askgamblers so I have reached out to an arbitrator who is looking into it

Before and more than 1 occasion

Yes we have. We have been asked in the past whether it was duplicate accounts or two seperate people to which we explained we are a couple and provided documents such as ID, selfie with ID, bank statements and proof of relationship and they were satisfied with this and happy for us to keep our accounts

Sorry would like to add we did provide those documents and they said they were satisfied and proceeded to verify the account. Here are the payments. Only one paysafe otherwise all were done with the same debit card in his name

I will have a look at the payments. There were no duplicate accounts, what happened is I have my own account in my name and my partner has his one and they were accessed from the same devices. They did question us about it and asked us to provide extra documentation to prove they were our own and we weren’t the same person.

This was the support chat where I was given incorrect information and then proceeded to give different reasons despite any issues they had been solved 24 hours prior to this

It happened after verification. Just 24 hours prior a withdrawal of $1200NZD was made and accepted. They have come back and said third party payment as there once was a paper paysafe voucher was used. This was the 26/10/2024

My partner won $3300NZD on wantedwin.com as soon as he withdrew the funds they confiscated them stating use of third party payment methods however all payment methods and documentation are in his name. They are refusing to pass him onto a manger and just keeps getting the same answer. What can we do?