Shahness

Thank you for sharing your insights 🙂 

@Shahness- Just in case you hadn't seen the reply 
@winz_juriPlease check your PM

Dear Shahness,
Thanks for posting your issues here and bringing up several important topics. Both, absence of Andre being in touch and issue you experienced with customer service are interconnected. We are a growing organization and hence we move our best people to where they are needed the most. Andre will be working on improving customer and through this, even though indirectly, be in touch with everyone. His key task is making customer service more friendly, faster and more accurate with issues resolution.
If you experience any serious issues, please reach out to [email protected] and we will do our best to follow up.
 

Do you not have his manager email ID. It's usually [email protected] or [email protected]

Hi and welcome to the forum. 
It's great to hear you have a wonderful experience with Andre.
Can I ask, have you been trying to contact him to ask for more loyalty spins?