[What kind of document can be accepted? Proof]

42 minutes ago, drmanhatten said:

Thank you, yes I’m going to make a new complaint with all the screenshots and all but im going to blur the sensitive information like IDs. 

The thing is that my mother don’t have s bankaccount in germany and so i can’t send them it, I already send the Thai Bank account of hers and they didn’t accept it. They want my stepdads documents because he gave my mother the money in cash. I will try my luck. Thank you

 

Just made a complaint, but i forgot to add screenshot .. i added it on a second complaint i hope that's not an issue.

 

[What kind of document can be accepted? Proof]

8 hours ago, ValDes said:

Hey  

Kindly note that your complaints has been rejected simply because you didn't provide all the requested/required verification paperwork from the Casino Operator.  Should you believe such requirements are not fair you must forward the matter in front of the relevant regulatory body which is the only competent authority to review issue from that nature in an adequate manner.

Respectively, if you have already complied and sent ALL requested/required verification paperwork but the Operator failed to review it within the stated time frame then you are welcome to use AGCCS again and I'm pretty sure your case will be accepted and processed this time. 

In the meantime, IMO, the advice given by @drskin seems to be quite reasonable so you'd better follow it and see how it goes. Good luck!

Thank you, yes I’m going to make a new complaint with all the screenshots and all but im going to blur the sensitive information like IDs. 

The thing is that my mother don’t have s bankaccount in germany and so i can’t send them it, I already send the Thai Bank account of hers and they didn’t accept it. They want my stepdads documents because he gave my mother the money in cash. I will try my luck. Thank you

 

[What kind of document can be accepted? Proof]

9 hours ago, drskin said:

hello I just saw your Post and have a few tips for you.  probably they want to give you a hard time because of the anti money laundring German legislation. I had a similar case but vise versa. my mother couldnt cash out because basicaly I was the source of her pocket money. so the solution is a bank statement from you showing that you deposited the funds in your account. A bank statement from your mother showing a cash withdrawal at an ATM around the same dates and a letter stating that she gave you the X amount of money as a gift 

Thank you for the tip

I hope that will solve the case 

[What kind of document can be accepted? Proof]

19 minutes ago, cocopop3011 said:

I would consider opening a complaint if they're not willing to accept your own bank statements as proof. 

Yes, I’m still waiting for a reply back from the casino.. I’ve sent them documents of my mother. Unfortunately the complaint got rejected..

[What kind of document can be accepted? Proof]

13 hours ago, cocopop3011 said:

This is getting ridiculous now! You can file a complaint to see if it will be accepted. It’s what I would want to do if it was me. How much is the transaction they are trying to get proof of? It is it multiple deposits? 

I’ve read this wrong, sorry my English is not perfect, it’s around 800 EUR. 

[What kind of document can be accepted? Proof]

1 hour ago, cocopop3011 said:

And has your mum funded all of them? I assume she gave you cash and you paid it into your bank did you? Are they refusing a withdrawal at the moment?

Not all, some are my own savings.

Yes, I did get it in cash and paid into my bank account and yes  they’re refusing to withdraw.. frustrating 

[What kind of document can be accepted? Proof]

13 hours ago, cocopop3011 said:

This is getting ridiculous now! You can file a complaint to see if it will be accepted. It’s what I would want to do if it was me. How much is the transaction they are trying to get proof of? It is it multiple deposits? 

Yes they are multiple deposit overall around 800€

[What kind of document can be accepted? Proof]

1 hour ago, Blackjax said:

Any update?

Yes, just got the email back..now they want Bank Statements and Identification Document of my Stepfather.. since he was the one who gave my Mother the Money...
That's just ridiculous, because we are not even close or whatever. I'm going to make a complaint..frustrating.. should I send them Bank Statements also from my dead Grandma?..

[What kind of document can be accepted? Proof]

2 hours ago, Blackjax said:

Why dont you keep a towel on your head and make a tik tok video of yourself giving money to yourself. like they do it in those tik tok videos. Casino will think its your mom  and will definitely believe it.

Just joking. Best of Luck for your verification and cashout.

Haha sure , if that’s gonna help

[What kind of document can be accepted? Proof]

2 minutes ago, cocopop3011 said:

Have you told the casino this? I can't see anyway you could prove this unless they'd be willing to accept a note off your mum saying she gave it to you?

Thank you for your reply

Exactly that’s the problem  yes in the last E-mail I explained everything .. i still haven’t got a reply back from crazeplay casino but I’m going to send them a declaration form of my mother after they reply back.

 

 

[What kind of document can be accepted? Proof]

55 minutes ago, cocopop3011 said:

How did your mother give you the money? Cash or bank transfer?

Thank you for your answer:)

Always in cash, which is normal in German households

[What kind of document can be accepted? Proof]

33 minutes ago, Blackjax said:

Driving license/passport as identity proof

The screenshot of deposit method you used. It should be registered on your name

Bank statement for address proof.

Hey, thank you for your answer:)

Yes I already send them all that.. but since I got the money as pocket money ..they want proof from my mother’s side.

[What kind of document can be accepted? Proof]

9 hours ago, ValDes said:

Hey there @drmanhatten and welcome to the AskGamblers Forum.  

Please keep in mind that in general, different Operators might have different verification policies and procedures which leads to different verification requirements subsequently.  The 'stronger' the operating license is, the stricter these  verification policies and procedures are, therefore,  you might be asked to provide lots of verification paperwork. 

In other words, we need more info to be able to provide any further assistance, e.g. the Operator's name. 

Thanks. 

 

[What kind of document can be accepted? Proof]

Hey, thank you for your answer

i have been exchanging emails since the 8th January now with Crazeplay Casino.. but still not fully successful verified yet..

And yes they asked a lot of verification documents.. 

 

[What kind of document can be accepted? Proof]

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