Chico28
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Posts posted by Chico28
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7 hours ago, pinnit2015 said:
My favourite for stalling is the old:
in 2016 you used a card to deposit, can we have a copy?
No - it's cut up
Well then, we can't pay - you need a letter from the bank.
What absolute tosh. So, you can deposit for years with a stolen card, that's ok as long as you don't have the gall to withdraw?- that's basically what some of them are saying.
I had one, looking for proof of residence who did the whole - we don't accept PDF's must be via the post and in colour (i think some of them make this up) - all i did was colour my statement, print it off, fold it as if it was in an envelope and guess what? Approved - shows how some of this is pointless.
Same for the card example -my pal, having had the long card number etc just not the card, took a pic of his new one and simply, using an editor/paint, replaced the numbers and...hey presto, approved!
Fact is -electronic verification using data that is more robust than taking a pic with your phone etc should be mandated. It'll cost them but so what - some are running PNG games at 91% so i'll presume they can afford it.
Wee update bit embarrassed for myself because the email billion verification team have just sent me nothing vague about it very clear and deliberate fair play, and I checked the statement I sent it didn’t have the transactions/deposits made to billion on it yet as they sometimes don’t appear till a few days so I have resubmitted it to them with it showing the transactions to the casino fingers crossed
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9 minutes ago, pinnit2015 said:
Yeah, whilst MGA licences and UKGC ones don't mean casino's act properly, it's certainly a far cry from a banana republic one from South America - I'm not a massive fan of Evolution Gaming, seen a few things about them, but that's more where they refuse a bet after it's been placed in time etc - maybe they've doing the old 'double check' with the provider, I don't know.
Give you some context, at Jambo Casino, an Aspire site, Mrs P made a 6k cash out from playing Danger High Voltage - processed in 6hrs last month, which is why i'm saying i don't THINK they're like that. But 14 days is awfully long to wait - thought I've got a friend now at Grosvenor in week 5 for bank statement/sow verification.
IMO the UKGC needs to clearly outline KPI's/Timescales regarding things like this - think they just say reasonable time. Better if they said, unless extenuating circumstances, 3/5 days max for SOW.
Or...they should really payout and then do the SOW etc - which is what i think they're doing with you. Either way, it's holding up withdrawals based upon information requests which could have possibly be requested at another stage - which doesn't seem right - you can't reverse it, which is a minor silver lining.
Casumo - know someone who waited 21 ish days to be 'verified' and funds release and they're 'allegedly' a good casino
I appreciate the info mate big time still not confident tho it relaxes me more than there customer support ever could, some of the stuff I’ve seen on here is absolutely invaluable to gamblers that use online casinos either way I’ve dipped my toe into another world from just a bookies or land based casino, I can only hope at this point it’s just a stretching out of the process and this is genuine be gutted otherwise big loss for me as a gambler I don’t mind losing but losing when you’ve won that’s totally different cheers again bud
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6 minutes ago, pinnit2015 said:
I'd still raise a complaint. TBH mate, as much as Aspire aren't great, I've never really heard of them intentionally ***** folk out of money. Does it say the cashout is still pending?
As for game logs - wouldn't read too much into it: i'd the same issue at Novibet and a L and L casino recently and only came back after 7 days.
I’ve now raised a complaint through ask gamblers not been looked at yet, just let it run it’s course mate fingers crossed hopefully you’re right I don’t doubt your experience cause I ain’t got it when it comes to this always been paid with no hassle or having to wait 7/8 days , think I have done it properly and given the proper info, first I’ve attempted a complaint against a casino to be fair, cash out is still pending mate no further information on if documentation has even been looked at never mind accepted had someone say 14 days to me which to me is madness.
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On 8/5/2020 at 9:29 AM, ValDes said:
Hi there..
Considering the nature of the described issue, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here.
Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base.
Using AskGamblers Casino Complaints Service
Let us know in case you need further assistance.
Hi just an update I have pretty much accepted that I will probably not be paid my winnings by billion casino, my fault I played there let it be a warning to others , Sore one to take as it’s a lot of money for me , now I managed to dig up a few reviews of people having similar issues and just checked my game log and history for July 29th and 30th have disappeared playing crazy time and winning the money in the game history unbelievable I have some screen shots of the originals if that matters anyway for future reference just need to seek legal advice maybe awful.
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On 8/7/2020 at 5:58 PM, pinnit2015 said:
Yeah, the probably have their CS situated god knows where - only the head honcho's there
Despite being bad on other aspects, I have to give Casumo some praise when it comes to their customer support/verification/payments - know a few folk who have gone through KYC/SOW whilst on the chat with the right person but they're the exception - generally speaking support/first line of contact have no clue - doesn't make it right but there's always a shadow-y 'relevant department'
I got put off Crazy Time when it was 7 1's in a row, i missed the 8th and it was Crazy Time x5
Crazy time you get really bad runs it can be brutal, fobbed off again today trying to get at least a time frame of a payout of my winnings I didn’t realise actual legit casinos could do this sort of thing to customers real eye opener for me in regards to this, no time frame given so they can basically make it up as they go along while holding your withdrawals at ransom.
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3 minutes ago, pinnit2015 said:
What Aspire Global brand is it again?
I'd probably put a complaint but not sure how much use it will be but you never know
Providing you've not broken any terms you will be paid out - Aspire Global might have wrecked the Trada Brand (or, Trada took the money and didn't care about the customer base is probably more accurate) but they're not quite Curacao banana republic
Cheers mate for the reply’s , Billion casino i will probably go ahead and submit a complaint through here as I just called there corporate office in Malta to get absolutely nothing from a receptionist who couldn’t even put me on the phone to any sort of representative of the casinos they represent like upstairs didn’t exist , I am just the receptionist here was the answer scary to be honest got nowhere , i win it on crazy time with my deposited money deposited over 3 grand no problems but now with the withdrawals being badly messed around.
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41 minutes ago, pinnit2015 said:
Even the biggish boys such as Grosvenor have apparently a backlog of 2-4 weeks when looking at bank details - dunno how this meets their regulatory requirements re pending withdrawals mind u....
Can you call them?
I can’t take this seriously anymore lol
this mob are unbelievable so no bonuses will be issued to you while a withdrawal is pending on your account, ok probably a generic email but it clearly states on the withdrawals pending page that no bonus will be issued then I get sent this just this morning I can’t even deposit in the account 
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11 minutes ago, pinnit2015 said:
Even the biggish boys such as Grosvenor have apparently a backlog of 2-4 weeks when looking at bank details - dunno how this meets their regulatory requirements re pending withdrawals mind u....
Can you call them?
Yes I can get through to them on the phone and basically get the same answers the 2/3 times I’ve called since last Friday, but I could tell when they have a manager or higher person on the phone the 3rd time obviously because the tone and manner of the way I was dealt with totally changed spoke very clearly she was assured I would be paid out and thanked me for my patience and that they are very short staffed and so on but in the end it was still the same outcome if there’s a back log ok that’s fine but what time frame would you suggest maybe a complaint should be put in.
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On 8/5/2020 at 9:36 AM, pinnit2015 said:
They do payout but their verification processes leave a lot to be desired - when i played there it either took them a week to verify or there was always some issue that you needed to go back to them.
Their reviews can be generally negative, running basement RTP's, slowish payments (though they have sped up), KYC is a chore but never really seen any unjust confiscation of funds. That being the case, you should never, as long as they've got what they need, need to go through the mill for money you've legitimately won.
Looks like they're doing SOW and that'll probably add a week onto the process as well given how slow they are in verifying 4 corners of a card.
Re SOW - the worst thing you can have on your bank statements is 'other income' - they'll probably come back and want more explanations on where it was from, what for it etc.
Update still nothing in regards to my withdrawals either being processed or prompted for more documents , at what point should I really start to worry here there’s next to nothing coming from them different emails to chase up today after dealing with supportcentre@aspireglobal basically passing the buck at every turn.
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13 minutes ago, pinnit2015 said:
Their lack of clarity doesn't mean they're dodgy, just quite incompetent from my experience
Better places to play pal so i'd get the cash and take it somewhere good
I'm currently shilling for Unibet as they're solid as.
Well I suppose your right, much appreciated bud for the heads up on your experiences with them, due to my lack of experience with this sort of thing I may be a bit over reactive to this verification stuff. Cheers again
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8 minutes ago, ValDes said:
Hi there..
Considering the nature of the described issue, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here.
Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base.
Using AskGamblers Casino Complaints Service
Let us know in case you need further assistance.
2 minutes ago, pinnit2015 said:They do payout but their verification processes leave a lot to be desired - when i played there it either took them a week to verify or there was always some issue that you needed to go back to them.
Their reviews can be generally negative, running basement RTP's, slowish payments (though they have sped up), KYC is a chore but never really seen any unjust confiscation of funds. That being the case, you should never, as long as they've got what they need, need to go through the mill for money you've legitimately won.
Looks like they're doing SOW and that'll probably add a week onto the process as well given how slow they are in verifying 4 corners of a card.
Re SOW - the worst thing you can have on your bank statements is 'other income' - they'll probably come back and want more explanations on where it was from, what for it etc.
Thanks for the reply’s I really appreciate it guys, it’s the lack of clarity that worries me they can’t actually give you a definitive answer on the phone and you can’t actually speak to anyone in regards to your account verification and if the documentation is even relevant to what they’ve asked for I’ve sent all of the above mentioned but is it sufficient who knows? the only other income on my statements are recent wins from other casinos I’d played with, it’s not been a week yet it’s been 4 business days say not including the weekend this being the 4th so I hold out hope, just I’ve the likes of this In the live chat that’s not happened not even close. Not been processed or prompted for more documents either.
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I posted the other day on having verification and withdrawal issues after sending requested documents ,driver’s license , Visa card pictures front and back, bank statements, a statement also with my last 4 weeks of transactions last 3 months pay slips, two withdrawals still pending From the 30/07/20 to the total of £7300 everyone I’ve spoken to within this organisation has been very vague it’s with the relevant department and we will update you accordingly nothing goes past that feel really stuck on what to do and my options at this point if there are any, anyone dealt with this casino on this forum literally anything positive I’ve yet to see it and I’ve skimmed this and others for info next to nothing.
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On 8/1/2020 at 11:36 AM, Chico28 said:. Thanks for the insight it’s appreciated sorry for the lack of knowledge and understanding just not use to some of the terminology and practices of online casinos. Might need some of that white label in the near future if this isn’t resolved enjoy your weekend.
Update currently going through the we will refer you to the relevant department saga and wait for there update on your documents and your withdrawals, both withdrawals of £4808 and £2573 been pending on billion casino site since the 30/07/20 with the same response from live chat, phone call and email.
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1 hour ago, pinnit2015 said:
Whilst, not always the case, some issues with the WL approach is:
- Because they're a quick solution you may find it attracts folk who aren't au fait/interested in the industry which sometimes leads to hit and miss player experiences
- Are they funded well enough? Hmm.
Dunno if the number of WL's are rising or falling - I'm not really a fan of them tbh.
As for sending in docs - contrary to opinion there is no need for SOW - personally, refuse and tell them to either pay out your withdrawal or tell them to submit a Suspicious Activity Report to your countries equivalent of the NCA who, upon review, will see it returned to you. Chances of me sending half my financial information to some geezer in Malta are zero - Maltese Casinos are woeful for this atm.
Thanks for the reply, I personally agree with you I should never have got involved and this could be an expensive lesson apparently my documentation of driver’s license and utility bill have been approved but my visa pictures had been Rejected due to me partially covering up the expiry date ok I might have made that mistake Maybe not but I’ve resubmitted the pictures making sure , the reason I posted on here and read this thread is as I felt really uncomfortable with the info being sent pay slips bank statements as well as the rest basically enough to be cloned and cleaned out. I don’t see it ending well but will give them the benefit of doubt till Monday Tuesday then maybe need to make a formal complaint.
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25 minutes ago, Afi4wins said:
White Label? Open it, pour some into a glass and enjoy the whisky!
Just kidding of course. That's not the White Label you are asking about.
White Label is a term given to any casino that uses a common solution platform provided by one of the iGaming Providers, such as William Hill and EveryMatrix. By using this platform, a new casino can go into operation very quickly, using the iGaming Provider's licence, thereby avoiding all the heartaches of setting up a new casino and getting the required licences. This common platform includes games from various established software providers, like NetEnt, Microgaming, Play'nGo and many more, once again avoiding the need to deal directly with each software provider.
In short, it is the easiest and quickest solution to establishing a new casino. Simple as that (well, not so simple actually, but you don't wanna know the whats and the hows).
. Thanks for the insight it’s appreciated sorry for the lack of knowledge and understanding just not use to some of the terminology and practices of online casinos. Might need some of that white label in the near future if this isn’t resolved enjoy your weekend.
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21 hours ago, ValDes said:
Hey there @Chico28 and welcome to AskGamblers Forum
Well, considering the fact the operator you are referring to is duly licensed by the UKGC (although as a whitelabel) I believe there's nothing to worry about and have no doubts you will be duly paid IF you followed all the rules and provided all required verification paperwork of course.
https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39483
Keep us posted and good luck!
Hi again and thanks for the reply (white label) another term that’s new to me could you elaborate on that if you can please, And it’s probably very common so with these types of casinos you could potentially deposit 100 thousand pounds without them asking a question about documents sources of wealth and you could Basically lose every penny no questions asked, but as soon as you go to withdraw your money you have to send sensitive information if anything I’ve took a valuable lesson from this don’t dabble in online casinos, spoke to a nice customer service agent yesterday who called me up to ask about my levels of play over a short period 2days can’t complain she seemed genuine.
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33 minutes ago, Afi4wins said:
Hi Chico, welcome to the forum.
Without going into too much details, basically, ALL CASINOS are required to do their KYC procedures when a withdrawal limit of 2000 EUR has been reached. Since you are withdrawing 7 grand, you definitely have to go through their KYC (Know Your Client) procedures, get them approved, then they can process your withdrawal. Simple as that...unless there are other issues that may crop up with your account.
Thanks for the reply really appreciate it just worried about the legitimacy of the casino billion As it’s the first I’ve really encountered this level of info to be sent via the internet , bank statements, payslips, and obviously ID and that’s fine it’s just I’ve been paid out big somes with betsafe ,Ladbrokes, the sun Vegas, the grand ivy I will let you know how it goes feel a bit better about the situation cheers
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Hi all new here but started gambling a bit with online casinos so ive tried a few recently grand ivy, sunvegas not the worst good places fast withdrawals minimum hassle, now I joined billion Casino just the other day was allowed to deposit 3 grand With no questions asked similar to the others I had joined so managed to win around 7 grand Then bang I get hit with ID verification and source of wealth checks Soon as I try to withdraw my winnings that’s fine ok but it’s the first I’ve encountered this and I am starting to question the legitimacy of billion Casino why the checks for a withdrawal but not for a deposit confusing to say the least and I feel it’s stalling tactics of sorts I sent the documents so here’s hoping, any feed back would be helpful just on the casinos reputation it’s self not much comes up for it thanks...
Aspire globals , billion casino, really stuck on what to do
in Ask Gamblers
Posted
Thank you Valdez and to everyone for the information and help in regards to this issue it’s been invaluable to be honest and this wee site is a potential life saver because after a few hours billion casino have acted really quickly and paid me out my winnings with great customer service I don’t want to damage the casinos reputation because although it was a stretched out process they came through I’d like to thank you guys for all your help and I feel I’ve wasted your time opening a complaint I apologise but also feel it prompted a quick reaction
I will be a constant visitor here for the right reasons and hopefully reading the good news of some of you guys being big winners in the near future.