Hi,
I would like to make a complaint regarding Crazy No casino , I recently joined and deposited around £400.. the casino allowed me to sign up well aware I am from the UK. I was then looking at the withdrawl process before depositing more and found that this company is not licensed to allow UK customers. I spoke to live chat who was extremely rude and insisted that the company allows UK customers if they follow the terms and conditions, I checked the terms and conditions and it says people from the United Kingdom prohibited to use this site... however two members of staff from the casino insisted we was aloud to use the casino if we follow the terms and conditions ... (obviously the term and conditions which says we are prohibited to play has to be ignored).. I believe I was mislead and when I deposited £50 it took £50.40 so this is not the amount I agreed to.
I would like the casino to issue a full refund but they have refused this, could I do a chargeback or won’t the bank allow this?
