Ninja7227

As much as I loved King Kong cash for giving me my first £1000 bonus, I've fallen out of love with it. First spin yesterday was awarded big money bonus and only got £90

Yes this is what I thought as per their terms and conditions aswell and stating they are regulated by the UK gambling commission. I've emailed them saying I have applied for my new passport but haven't heard anything back yet, I've also asked the question of how they verified me prior to depositing and my first withdrawel so be interesting to see what they come back with. Will report to gambling commission once its done anyway and see if they make any sense of it

According to them since is expired its no longer a valid type of ID, I've heard that before so can't complain about that but given they are saying the account will be locked etc seems extreme not to pay out on winnings

Sorry I should have explained the docunent issue more... I do not own a drivers license and my passport literally expired last month which I've asked if they will accept and they have refused. I've now applied for a new passport but with all the covid issues I've no idea when I'll receive it. The casino is interbet which is UK regulated for UK customers so I'm sure this should had been done prior to the first withdrawal or sooner. Their terms and conditions even say it MUST happen. I've been emailing the verification team constantly and got a sh@tty reply off them again saying once it's checked we will enforce strinuant monitoring of your account. Just find it a bit off. Hopefully new passport wont take long then I can take my business elsewhere.

Hi guys Just a quick one to where I stand here. I signed up to casinox a few weeks back. Deposited probably around £3000 in total, during that I withdrew £250. This Sunday I won £3000 and opted to withdraw it and time out my account for a fortnight so I wasn't tempted to reverse it etc. Minutes after this I received an email saying I needed to verify my account and I do mot have the documents to do so so I've been told they could seize my winnings/return to my account. Am I right in saying this should have never happened anyway as the verification should have taken place during either: Signing up After approx 100 different despoits After my first withdrawel of £250 Amy help would be appreciated before I take it further.