Preetham25

Betway has released my funds and the amount got credited to my account today. The Dispute Manager sent his final review and said that my account will remain closed. That’s really disappointing...my entire deposits since Jul 2019 (that’s when I joined Betway) has been around INR 4000000 (approx 50000 pounds). That’s a low amount compared to customers who splurge thousands of pounds in a few days. I atleast expected a warning...closing my Account is too harsh. I am beginning to wonder if this is being done to please UKGC as Betway was recently slapped with a fine for not checking customers’ funds.

I had requested for a Withdrawal of funds from Betway on Mar 13th. They requested for source of funds check for which I provided the bank statement and pay slips. The Operations team then asked me for proof of transactions which were deposited as Cash in my bank account. How can I show proof for cash deposits as they come from multiple sources...despite explaining everything they have closed my account. They even said that this is not a case of money laundering...that leaves out Responsible Gambling as a reason for which I assured them that I am well in control of my finances. Basically they have not given the clause that I have violated to close the account. I have initiated their Internal Complaints Procedure for which I am awaiting the result. Hope justice will be served! Now, the question is will my funds be given to me now that the Account is closed?

Hi, If a casino closes an account for some reason, will the withdrawal funds which the player had requested be given to the player...this is of course assuming that the player has no fraud case against him. Thanks, Preetham

Thanks for replying...had a quick question...in the event that the casino closes my account without any reason which they have the power to do...will my withdrawal funds be released to me? This is of course assuming that I do not have any fraud case against me.

How can Betway determine if the cash deposited by a customer is coming from an illegal source?...it is not fair to shut down innocent customers just by suspicion.

Betway has put my account under internal review and has frozen my withdrawals...they have not given any time frame for the resolution...has anyone faced this problem?