Hkaris

Thx for your feedback. Well, my main concern is why suddenly I cannot connect to their website and finally had to use an alternative one...a little bit suspicious to me...and no they never gave me a reason...for both issues..

For about one year I have been playing solemn on Nordicasino. I think I deposited about 12k but never hit a great win. the main reason that I tried a new casino was that there were some serious problems with their site and later I couldn’t pay any longer with my French Mastercard. Yes, I am located in France and as you probably know therefor very limited in casino choices. In December last year I couldn’t login anymore and receive the message that connection to their server isn’t possible. I contacted them several times but no answer. As f it was my problem. Then one week later I received an email with a new link...instead of Nordic I had to write Nordec! indeed very strange. Until now the former link still doesn’t work. I asked several times what was going on but they never told me. Anyhow I could play again in to be honest I was not disappointed with their bonuses....weekly and monthly cashback as well 20% no wager deposit cashback. Since the beginning of this year I was no longer able to deposit with my MasterCard. They came up with all kind of excuses like..me using an US MasterCard ...they advises me to select another country...use MuchBetter....nothing worked... I put all together in an email asking them what was going on...again...no explanation. Not until yesterday I were able to deposit again with my French card. just wonder if you have or had issues with this casino....

I think the VIP manager didn’t want to burn his fingers while I think he already knew that a final decision has been made to not payout. Well besides the 17k they took out f my account I had a 2k withdrawal pending...they verified my account...took some time but then received a message that all was fine and I would receive payment details within 2 days....instead of they sent me an email that they took all money!

I just had a contact with a VIP manager....he said he can do nothing because it’s an issue for the finance department...Well he promised me that he will send again my email with my arguments to them...so despite I already received a formal email saying that the decision is final they hopefully will do a better investigation.....and yes...I will accept...because of the amount...a goodwill payment. Until I hear something from them I wait with my complaint...think that this could negatively influence a more or less positive outcome for me.

Thx for your comments Pinnit2015...appreciate... While playing Ione time they added a bonus...visual in the account..but it was not active with a visual wagering requirement...so at this time it is like they say in their terms that I have to play my real money first...then afterwards like I mentioned before they just throw in the bonus anytime during my real money play... How did you guess the name of the casino??

Finally received an email from the VIP manager....unbelievable.... without any personal note...just writing the words: 1.22 Until bonuses are still active, bonus terms and conditions apply to the whole player account balance. This means that you have to follow the bonus terms and conditions for the spicific bonus that is active at any given moment, even if you are using your real balance. nothing else mentioned What he writes is bullshit ...this would mean that at anytime they throw in a bonus I will be in bonus mode.....and they will not let you know...so in my case I had at one time 92k real cash ...and after they add a bonus...without me knowing...I can only play spin bets of 5€! Its clear to me that they do this intentionally....activate the bonus and voila...I become the bad guy making a mistake without knowing. Besides the bad feeling of losing money I feel treated like a criminal.....I will contact them a last time...with no result I will post on several forums a complaint...they will find out that I am like a bulldog...

Yes a popup window appears at the time....the bonus is already in my account...besides you can only see this window on the main page...I never go back to when playing....I noticed before after a new login....

They mention in their terms that in case there’s still a bonus in my account and I want to withdraw they will subtract the amount of a bonus from my real money.... Fact is that they apparently threw in some bonuses and made them active while playing with cash. The bonuses just disappeared while playing me not knowing....because I knew their terms and was therefor not concerned.

The main issue is that I was playing real money all the time and meanwhile received some bonuses. It isn’t possible to cancel them. They activate bonus play while I was playing real money and this is clearly in contradiction with what they write in their terms.

I still have a little hope that the VIP manager can do something....until then I prefer not to mention the name...if not solved I will let you know and write a review here on the casino page...

According to their general terms&conditions: 1.16 When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.

It was the sword and the grail...

I am playing online casinos for about 12 years. I really like to play..and of course never decline any winnings! I never had really big issues with the many different casinos I played...until today... I am playing on this casino for about 4 weeks. No big winnings in the beginning until last week. I made a 50€ deposit and....the fun started...playing low in the beginning the game I played went crazy and soon afterwards I was betting 10€ per spin...then the slot went even more crazy...and few hours later I had a winning of 1k and decided to withdraw...but as many times I changed my mind and got the money back to play more....Well I actually did this several times. Yes, I have many bad memories doing this in the past with the result of losing everything. Not this time.....my balance went up to about 5k and I did withdraw in total 2k. Then problems started with the verification of my account. It took a while and not until yesterday I received the message that my account was successfully verified and I should receive within 2 days an email when to receive the money. Everything good I thought and before I received their email I kept on playing with the remaining money in my account and guess what...the slot went crazy again and soon my balance was over 20k. I switched a few times the slot but went back again to my lucky one. And yes it kept on going crazy. I thought this must be my lucky day and I raised the spins bet up to the maximum of 100€. Soon afterwards my balance was 45k. I thought maybe it’s time to stop but I couldn’t because I had the feeling that there was more. And there was. I hit a big winning....and my total went up to....92k. At that time I had no message back from the casino about the outcome of the verification. I regret very much now that I didn’t stop playing. I played down to 20k....and went on. Another big hit followed and I was back on 60k. Of course you guess right...I kept on playing and lost...and stopped at 17k. I said to myself it’s time....and still a very good profit considering that I only deposit 50€. Soon afterwards a nightmare started. Today I received an email from the cashier writing me that my 2k pending withdrawal was canceled as well my my 17k balance money. What the heck I thought. They just mentioned that it was because I played bets with 10€ per spin with bonus money and according to their terms only 5€ is allowed. I never experienced an issue like this...But one thing I was sure of...I played all the time with real money. Yes I received in between 2 bonus’s because I reached a higher VIP level. One thing I was sure of is that this casino let you play real money first. So after all nothing wrong and rechecked the terms were it is written. I contacted via chat an agent and tried to explain....no ear...The just keep on mentioning that I bet too much on my bonus money. The odd thing is that I checked once my account after receiving an extra level bonus. At that time I had 55k in my account so didn’t worry about it. Few hours later I checked again and wondered why the bonus was gone while I kept on playing with real money. Unfortunately they have no VIP managers over weekends. I decided to write an email about this and few minutes later they replied that my account was checked again by the finance department and their decision was final...Basta....no words about my arguments..... yes, I will contact my VIP manager tomorrow...and wait to see what he says ....until then I decided not to mention the name of the casino. if any of you had the same experience or can advise me what to do....please....meanwhile I will try to stay....calm...

Thx all for your answers. Well, meanwhile this problem was solved. I sent them a copy of a statement of my bank and then they emailed me that money would be processed soon....then a nightmare started....I will make a new post for this. For now you need to know that they finally canceled my 2000€ pending withdrawal and....also took my balance...of 17k....!!

Hi, I have an issue with an online casino regarding the verification of my account. I always use a MasterCard debit card connected to a full supporter online bank account. Here’s the thing. There is no cardholder name on the card. Yet the casino insists that I need to proof that the card is mine. I sent them a proof of a transaction and my personal information the bank supplies online. Not enough they say. I played with the same card at several casinos and not one had a problem with my nameless card. Anyone had the same experience?