MikkelNo1

Thank you Sir! Yes I guess I joined the ever-growing club. In my last mail to them I told them that I think it is disgraceful for a huge company like PS to have such a horrible support. They just dont care. Just milking the punters. I used to play quite a lot of both poker and casino there, but I think thats over now. Giving me (and others) the high hat is just bad business for them. But I guess they make a ton-load of moneys anyway "sigh".... Thank you for your comment. I think I will pursue the official dispute as I have no intentions of begging for a compensation. When I get an answer I will post it here.. Cheers!

I am not sure what you mean. You think the incident is to insignificant or? Yeah, I know they have a licence...thats what I wrote.

Yeah. I realize now that PS support is really bad. I read many stories and Trustpilot ratings are very low also... But I was thinking more about if any of you guys have tried reporting PS (or other sites) to the local gaming athorities. In Denmark the casinos need a licence if they want danish players to play. I do think that my case could be a violation to the danish licence. If a slot machine advertise a superbonus as a special and attractive feature and a player wins it but unable to play it and gets no compensation, it must be false adverticing or something...

Ok, this happened: I was playing ReelRush2 on Pokerstars Casino. I played it before and know its a low-paying regular gameplay but the superbonus is often very good. During regular play you accumulate bonuspoints. 2000 bonuspoints is required for the superbonus (if 2000 points is not accumulated upon getting the bonus, the rest can be bought) I played for around $200 and collected about 1400 bonuspoints. Finally I won the bonus and with 1400 bonuspoints I had to pay only $15 to get the superbonus. Just when I won the bonus the slot froze. It closed down and I was unable to get into the game again. As I was unable to play the bonus I won nothing on the bonus. Subsequently the slot was no longer available from Pokerstars casino. I contacted pokerstars support serveral times the next days with a lot of frustrating mail and replys from pokerstars. A long story short, I was compensated $1 (one) for the actual spin that froze and nothing else. Pokerstars support do no longer answer my mails. I feel cheated for the bonus thatI won and was unable to play. I have thought about contacting Danish gambling athrorities as they need a licence to offer online casino here. But I am not sure I have a case. Any thoughts? Cheers Mikkel