[Syndicate Casino: Account blocked because of review]

Dear Liverbird79 and the community!
We want to inform that you successfully passed the security check. Now your account is unlocked. Thanks for your patience and waiting. Security checks are necessary to make your account and funds even safer. You can enjoy gaming and be fully protected!

On 1/9/2020 at 1:50 PM, Liverbird79 said:

Hi, 

Was trying to log on to Syndicate Casino today and then my account was blocket. Got in touch wth live chat that told me it was blocket because of FAKE review.   Seriously, they block people when they get negative feedback? 

I was writing a review on askgamblers for some days ago and this is what i like and dislike about the casino: 

Over 40 game providers
Fast verification time, under 12 hours for me.
Fast withdrawal approval, under 24 hours to bank account and money fast to my bank account.
Great live support.

Exstremly high withdrawel fee to bank account, 50 Euro
Try to withdraw to paysafecard, chat told me it was a error
Could not play BTG games, 404 error, game open in play money mode, chat told me it work fine from their side.
Max cashout on freespinns 50 euro, that means you can not withdraw anything to bank account because of the fee.

 

 

 

[Syndicate Casino: Account blocked because of review]

Hi, 

Thank you for your message. 

We have carried through a detailed inner investigation. Above all, we want to emphasize that the player never wrote a negative review about us. You can find his active review on the corresponding page alongside our answer with comments. There was not a single reprimand from the website administration towards the player’s review as he provided us with information about technical problems. We have put our best efforts to solve those problems immediately. We truly appreciate such reviews as they help us to improve our website and service. 

Also, we’d like to inform that the player has been experiencing assuredly successful gaming within our casino and later has successfully accepted his winning in full in the amount of 14900 NOK on his bank account. After the payment, the player’s account has been temporarily suspended by our internal security service for an additional review: we apply such measures during investigations due to our AML Policy. As soon as the review is completed without revealing any violations, the player’s account will be automatically unlocked and the player will get a notification. This review usually takes up to 5 working days. 

The customer care manager in a chat with the player provided an incorrect blocking cause. Now the administration is carrying an investigation to find out the reason for such an answer as there is no such reason for blocking an account in our casino. 

Since day one, there were no players blocked or somehow infringed because of a negative review. We process each and every client review with great responsibility and care. We are sure that these reviews allow us to make the website an extremely comfortable environment for getting the best gaming experience.   
     
As before, we do our best to provide our players with a top-grade service and positive emotions.