Stevenrr

Having said that, you'd be pretty naive to think that a company is going to let it's internal complaints/compliance team agree to substantial refunds w/o a fight. 

I have registered with gamstop and I am also talking to gamcare and I am seeking medical help for depression 
It has really impacted on my life in every way

Who did the money belong to ? £50,000 is some SERIOUS cash, is it a case of you dug yourself into a hole then kept on trying to find a way out of it I guess?... What a mess. Another poster wrote a similar problem yesterday, same thing applies here... your outlook strongly depends on WHO you gambled this money with. But the SOW form isn't some kind of safety net for those who gamble more than they can afford, I don't think... it's basically there to find out if you are laundering proceeds of crime, it's not intended to give any support to the player to the best of my knowledge. Just like talking to the police..... anything you say will be used against you, it can never help you because it's "hearsay" if it supports you... it's "evidence" if it doesn't. That;'s the messed up world we live in unfortunately.

Well, must admit you 'sound' as the typical problem gambler so really hope you have already taken the relevant course of actions to fight with it.
Re the issue in question, I guess you are pretty much in a limbo here with ADRs refusing to handle SE/RG issues and UKGC refusing to handle individual player disputes. Not sure if any third-party mediation service such as our AGCCS for example would also agree to process the case since we talk about detailed analysis on whether specific UKGC LCCP stipulations have been properly implemented and sanctioned by the operator which is almost mission impossible to say the least... 
Sincerely hope you will receive some feedback from the UKGC any time soon and they will provide some/any resolution.