Good Afternoon,
Be aware.....I know this question was posted back in 2015, but after reading all the posts, let me tell you my experience. I also am not proud and I had multiple accounts. I had never read the rules until the day I wanted to deposit and realized I was breaking casino rules. So I called and spoke to Planet 7, the casino I wanted to start out with depositing. So I spoke with customer service through live chat. I have added an attachment, one of several chats. The only one I screenshotted, the others they should be able to pull up and see. I also sent in all documents and my account was verified. ( I have added the attachment)
So After speaking to Customer Service, they advised me that I did have other accounts and as long as I deposited on one the others would be canceled. So I deposited and live chat again before playing to reassure me that my account was in good standings for winnings bc I had no problem not playing on this casino since I had multiple accounts but I was told, I was good to play.
After depositing a couple of times, I won I think $800, It took a while to get but I did get the wired payment. So I believed everything was ok. I deposited a few more times won $1068.00, after a month of not receiving contacted CS through Live Chat and she advised me to send her information to wire transfer the money al faster payment and that the payment has already been approved, so I sent all information need for wire transfer.
While I was waiting on payment I continued to deposit; one day I hit the jackpot of $12.000. I requested 5 withdrawals payments due to speaking to customer service (live chat)and advising me on how to withdrawal such a large amount. While waiting, I continued to play, I had over $800.00 in my account to play, I tried to log in one day to get an error message to contact Customer Service, so I did and I was advised my account was revoked. I have been speaking to a manager for over 4 weeks and still, he has no answer for me. I tried to go through ask gambler but casino came back saying due to multiple accounts.
I was lied to and was assured my account was in good standings for winnings. They have all the live chats and they can see how many times I chatted to make sure but because I won such a large amount they're trying everything possible to not open my account and pay. I really liked Planet 7 up until the day I won the jackpot and realized they are not for the players. As of today, I am still waiting to find out why I was told my account was in good standings for winnings if it wasn't. They have even credited back two of my deposits. I don't want my deposits, I want my winnings like promised.
