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anonemouse

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  1. Like
    anonemouse got a reaction from cocopop3011 in Assistance Needed: GamStop and Withdrawal Issues   
    Thanks first of all cocopop3011 for allowing my post, I see you are an admin.   I was worried it might not be allowed or deleted because I signed up to Gamstop and found a way to circumvent signing back up to a online site.  I see from other threads here that self exclusion is taken seriously and the posts in reply to those that have self excluded are ones of support, so with that in mind my post might be deemed controversial or not of value to those who have self excluded.   If anything, although it shows a way round, it highlights the pitfalls of doing it if you win, big or small.
    In response to your post, you make some valid points however there are a few things I didnt mention in my OP, purely because the post is a wall of long text as it is and people wont read it.   Yes lucky to win two big jackpots but stupid on the first one.   What is more unbelievable is the second one and how high I got with such a little deposit.
    With regards to the slightly amended name and totally different DOB, this I thought would be the biggest issue when submitting my real ID & telling them that I entered them wrong on sign up & they'd likely close my account confiscating the balance using this as their reason.  However I have been using my Google Fu since the win and have found 6 separate instances, 1 on their forum in the support/help section and the other 5 instances on twitter where 6 separate customers going through ID Verification have posted/tweeted that their Name, DOB or in two cases both Name and DOB were incorrectly entered upon sign up and can they be changed.  The company forum moderator, as well as their official CS twitter account replied that yes they can do this while their ID is being verified, all punters responded thanks it has been sorted/amended in one way or another.  I have screen grabbed all 6 instances to cover myself incase they say no to me.  BTW, these were recent instances as well.  Furthermore in their T&C's (which I have read 100s of times now) one point actually has its own  line stating "You must keep your personal account details up to date, if you notice anything that is either incorrect or out of date, please let us know as soon as possible so we can amend this.
    You are correct in saying that the casino might be on top of this due to the large balance, I have had numerous personal emails and calls from my newly assigned VVIP manager, offering tickets to their sponsored sporting events with hospitality, direct contact line and email circumventing normal support channels etc etc, theyve mentioned the win and congratulated me so deffo on their radar.
    As for making a withdrawal as yet, nope, they froze my account after 72hrs asking for ID verification, freezing deposit, withdrawal and also playing with the funds.
     
    Sorry the long ar*e response but rather respond properly so I give a full picture.  As your admin cocopop am happy to PM you screen grabs of proof so you can verify to other members this is not a wind up or billy bull post
  2. Like
    anonemouse got a reaction from pinnit2015 in Assistance Needed: GamStop and Withdrawal Issues   
    Thanks, please see my response above to cocopop about the details on account and getting them changed when verifying.  They have set a precedence before as I have evidence of.
    I am aware of the new GC rules regarding verification coming in May and that will prevent such a situation as this and its not a bad thing.    I figure that if I can get removed from Gamstop I should be fine based on what I said in response to cocopop.  I am wondering if anyone knows if this has happened before?  
    I am also conscious that the company concerned will move heaven and earth to find a reason not to pay out purely due to the balance amount, especially when considering how much was staked, wouldnt surprise me if they security checked the slots i played to see if an error or something as it literally is something unheard of.
  3. Like
    anonemouse reacted to cocopop3011 in Assistance Needed: GamStop and Withdrawal Issues   
    Wow! Well what do I say! First of all you must be the luckiest man in the world to win two massive jackpots like this so well done on that. Ssecondly, IMO it's not good news for you.
    I don't know a lot about GAMSTOP so whether or  not you can take your name off - I'm not sure sorry but I do know our other members will answer that question for you. However, I don't think you have a hope in hell in getting your winnings. You changed both your name and DOB there's just no way the casino would believe that both of these mistakes were accidental. Maybe if it was like just one letter of your name or even a digit in your DOB, that could easily be done and has by many. But not both and I suspect you changed them both quite a bit did you? I'm sure it would raise suspicions with the casino for starters and you'll have additional verification checks considering the amount you're trying to withdraw is so big too.
    I'm assuming you haven't gone ahead with the withdrawal yet? Let's see what your other members have to say. This is interesting to say the least.
  4. Like
    anonemouse reacted to pinnit2015 in Assistance Needed: GamStop and Withdrawal Issues   
    I don’t think Gamstop is the issue here: it’s the fact that you’ll not be able to verify with the casino (the fact that you can play there means the check against the GS database came back negative). The only explanation you can give is that you changed these due to the GS registration. 
    You may get lucky and they may take your ‘I made a mistake’ - but I doubt it. Come May there are new U.K. rules regarding verification - more stringent. As such, I imagine they’re less likely to take a flimsy excuse for the different details. Plus, the large amount. So I’d say, you probably won’t see that money. May get your deposits back but even that’s at a push.
    As for coming off GS - not a chance. You’re in there to the expiry date. Even then, there’s stories of issues in coming off it. 
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