Requested withdrawal of $7,500 resulted in instant blocked account, unable to sign in, and nobody can tell me why or give me any updates. No terms or conditions have been breached by me and I studied these very closely before depositing. I've since been told to wait for an email from them when it's fixed and they don't know what's going on or why this happened. I asked about verification they assured me no problem and gave me an email address to send it to, which I have since done however guess what, they won't answer my question if they have received it or not,they also won't advise me if this ban block will affect my withdrawal at all and basically said everything will be ok..... Days have passed and everyday I ask for an update and get the same responce. Today the operator was even cheeky enough to say to me "the more you ask the longer it will take us" I have raised a complaint (thanks to this amazing website) and see others have had the exact same issue. Waiting the 24/48 hours for it to be approved and published Other complaints it appears Rizk have finally then come to the party only after the complaint is raised, apologised and then completed the withdrawl payment.
I messaged their support team asking for a timeframe to resolve my issues and told again sorry we don't know just wait ....I then advised them I'm not happy with this and that I would lodge a complaint, they then ended the chat session and no longer reply to my emails.
The suspicious thing about this all is when I put through the withdrawal request at the time of talking on live chat to a rep she told me in her own words "she Is going to block the account ..so this is certainly not an error or system glitch and is something they have manually done on their end.
This is get very exhausting getting the same standard I don't know, I'm sorry, wait for an email, or no reply.
Can I please have some advice as to what to do !!!!
Tessa Collins
pinnit2015 reacted to a post in a topic:
Help! Rizk, I won $7,500 but banned my account and no updates