Hi Hope someone can help.
I'm quite new to gambling, and think I may have made a mistake!.
I have signed up to a casino that only has a curacao licence withut knowing what any of it all really meant. Looking on here it says that it that they actually can't accept uk customers, am I right in thinking that if they don't have a UK Licence they shouldn't have allowed me to register?.
I am having a nightmare with their customer services. they have applied 2nd deposit bonus I never asked for, I contacted them to remove it and they refused as it's "automatic", even though I don't want it. What is weird however is they have 1st, 2nd and 3rd deposit bonus, but they haven't given me the 1st or 3nd, or any of the spins they advertise with all 3.
I have tried asking several questions to live chat, and they either tell me they aren't allowed to answer (?!!!) or log out in the middle of a conversation if I have asked a question they don't like.
I've tried sending several emails, but no response to any!
This has obviously taught me a lesson, but I need to know where I stand really. Can I complain to the UK commission if they aren't licensed here, or can I get my money back through my bank?
