The ruling by EMTA was that my mother got paid for the full amount she was owed.
They (EMTA) were extremely professional, and took all the details regarding the case before they decided that my mother was correct and Coolbet were wrong.
Luckily, even us working in the gaming industry are allowed to place bets - just not with our current employer
I think you are correct in most of your statements, and should they be able to prove that my mother did anything to break the rule as we interpret it, this case is closed.
This is what they use IP check, ID control, bank statement and proof of address for. They know where I live (they checked my linkedin a few times) and can see that I have never been logged in (as I live far from my mother). The only one having access has been her.
I have never heard of a similar case previously, which makes it that much more interesting to discuss
Jbl2099 got a reaction from cocopop3011 in [Solved] Coolbet - refuses withdrawal on false accusations
Jbl2099 got a reaction from pinnit2015 in [Solved] Coolbet - refuses withdrawal on false accusations