xulinho007

tkx for help guys its really annoying what can i win with 200 pounds? should i do 5pounds bets at roulete? i ask them if they can raise a bot more the limits they send me this back "This is to inform you that we have received an update from our relevant team regarding your issue. We unfortunately cannot change the limit as it has been set by our security team based on the income you have shown in your verification. This is done for your security and in line with the Responsible gaming. If you have any further questions, please do not hesitate to contact us. Kind regards"

this problem is solved and i manage to get my money, just have one more question they send me a email saying after they check my year income i can only deposit 200 pounds every month, they foing this for my economy ,comtrol or because they dont want me to win again?

Thanks for the comments guy but after 1 week sending document they verify my account (they accept my p60) now i got another inssue when i try to cash out it says something like "error loading payment methods" its really annoying i spoke with the chat assistance and he said they will take "some time" to see whats going on, they need to go deep with my account, so now i will have to wait a "bit more" i manage to cash out 5k that was "waiting aproval" from the last week so i spoke with the guy and he send a msg to payment team and they aproved the transfer (hope my money is on the way)

Hello everyone i created account on calzonecasino 1 week ago i deposti 5k pounds straight away and manage to get up to 10k, then has been a maraton of documents and passing all my time waiting and waiting, i got 4 documents aproveed (proff of id, proof of residence, payslip , bank stantment) aparently 1 left work contract with money income per year, as i work for a restaurant in gatwick airport in my contract it says only money per hours and minimun hours per week, it depends more i work more i got, so i send them the P60 ( document that shows how much i got per last year ) but looks like they are asking contract saying income per year, how can i give them what i dont have ? can someone help me, and in last case how can i solve this situation ?