Hi, this is my first post, although I have been lurking the forums here for some time.
The other day I registered an account with dream Vegas casino, part of the cadell LTD group (Ive read some bad stuff about them). I took advantage of the 200% bonus and 40 free spins. I played through all and wagered the bonus and ended up with £2090 in my cash balance. I withdrew £1800 and played with the remainding £190 and ended up losing back down to £50.
The following morning I got an email saying I had been banned for promotion abuse and cash balance funds of £50 will be returned to me once I've verified my documents. Reading in several groups I have seen alot of people get banned for the same reason and like me they had done nothing that goes against the terms and conditions. I made sure I knew the terms and played through my wagering without breaking any rules and like many still have been banned.
My question is, although they are returning the cash balance of £50 what will happen to the £1800 that is pending withdrawal! I see loads of others who also got banned got their full money back and account closed! So how do I get the £1800 when they think my cash balance is £50? Will they pay it out?
Thanks in advance if anyone knows how this works! I don't want to make a complaint until I know if they are going to pay or not!
Thanks again
dgarrish
