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Hello, Thank you for getting in touch with us regarding to this matter. Please note that we have checked your account and found that the Accounting department requires that you have on file the credit card vouchers for the credit cards ending in 9100 and 6071. You can download the voucher by following the link: https://www.tangierscasino.com/assets/themes/tng/web/i18n/en/docs/CCvoucher.pdf Please send the credit card vouchers to security[@]tangierscasino.com and make a new withdrawal request and will be reviewed as soon as possible. You do not need to make a new deposit, but please make sure to send the documents. Congratulations on your winnings and should you need anything else, please do not hesitate to let us know. Have a great day! Rachel

Hello, Thank you for your reply. Please note that we have checked one more time for you and there is a typo in the Swift code that you provided us with. However, our Accounting team managed to find the correct information and we can confirm that your withdrawal request will be approved today. Congratulations on your winnings and should you need anything else, please do not hesitate to let us know. Have a great day! Rachel

Hello, Thank you for getting in touch with us in regards to this matter. I looked into it for you and noticed that your latest request was made with the same Swift code, the incorrect one I am afraid. Please note that we looked for the Swift code you have provided us with, CUFCAU2Sxxx, and we were unable to validate it. Please make sure you have the correct Swift code and make the request again and we will make sure to review it as soon as possible. Should you need anything at all or should you have any other questions, I am at your full disposal. Have a great day! Rachel

Hello, You are correct, the winnings were issued from the bonus that you were playing as soon as the wagering requirements were met. However, the rule states that while you are wagering the bonus, should you have bets that are higher than 5, the winnings issued from that bonus become void. Please note that the website reserves the right to choose Accounts with pending payouts randomly for an additional verification process and it was during this verification when we found that your gaming session while wagering the aforementioned bonus, does not comply with our Bonus Rules, to be precise, with the following one: ᛫ Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is AUD5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit. Should you need anything at all or should you have any other questions, I am at your full disposal. Have a great day!

Hello, Thank you for getting in touch with us in regards to this matter. Please note that I looked into it and found that a full review of your account took place. The review included all documents, profile information, all account activity and game logs. When checking the game logs, we noticed that you had bets of over AUD5, which is a breach of our terms and conditions. Unfortunately the second withdrawal request could not be approved as per the following rule that can be found on our site, on the Bonus Rules page: ᛫ Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is AUD5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit. Please note that this does not refer to the activity that you had on the account after the withdrawal requests have been made, but to the bonus that you have won the amount of AUD8,154.28 from. Nevertheless, I would like to congratulate you on your winnings and on your AUD4000 approved withdrawal and let you know that should you need anything at all, I am at your full disposal. Best of luck with the games, Rachel

Hello Tracy! I am happy to hear that you are looking into joining Tangiers Casino! We would definitely love to have you as member and I personally am at your full disposal should you need help with anything at all. In regards to advantages and disadvantages, you can get a better feel of the site while playing and trying it for yourself, so in order to give everybody a chance to try it out, we have a no lose package set up on new accounts. This means that you will get the following: 1) as soon as you register you will get a Sign Up bonus (cashable for $100); 2) as soon as you make your first deposit you will get a 200% deposit bonus for it, that you can cash out from according to the site rules ($4000 per week); 3) in case the house wins, you get the 100% cashback, you will get the deposited amount back on your account, in cash. Say you deposit $100 and you lose it, we will give you $100 in cash, right on the account, that you can do as you wish with. This means that you can cash them out and recover your initial deposit, or put them back into play for a chance to win a higher amount, wagering free. Should you decide to give our NO LOSE deal a try, just create the account and contact us on chat to claim it. It's as easy as that. If you have any questions, please let me know, I'm here for you. Best of luck! Rachel

Thank you so much! Yes, but with clear communication I am sure that any misunderstanding can be fixed. I am here in case any of our members need any help, so don't hesitate to let me know here or in a private message in case you have any questions. Have a great day!

Hello, Yes, I agree with you, it seems complicated. In short, the player won from a non-cashable free chip, made the payout request of the non cashable funds from that free chip, and continued having activity on the account while trying to cash out the same non cashble wins. So even though he eventually made a deposit and claimed more chips, all the withdrawal requests were from the initial funds, won the the non cashable chip (that was claimed before making a deposit). I hope this makes it clearer.

Hello everybody! First of all, it's great to see such an involved community and I want to take this opportunity to let you know that I am at your full disposal should you need help with anything at all. I took a look at the account and hope that the explanation below will help shed some light on the whole situation. On the 21st of April the customer received the 9th free chip on his account (no deposits since registration at that point, so non-cashable). He met the wagering requirements and won $1999.91. He made a withdrawal request of $1601 on the 23rd, 6:03PM, and then made a deposit 6:07PM. He received the deposit bonus, he played it until he was left with $8.81 (without meeting his wagering requirements) and then cancelled his withdrawal request to be able to continue playing with the money. He did not meet the wagering for the unfinished bonus, but lost it and continued playing until he was left with $1360.23, which he put into pending on the 23rd, 11:04PM. These funds are still the ones that he won from the 9th free chip received on his account, so still not cashable. He then claimed a chip, he started playing it and then had his payout request declined due to the fact that the funds were issued from a non-cashable free chip. He cancelled his previously claimed chip so he can make a new payout request on the 26th. He again claimed a new free chip, lost it, cancelled his payout request (of $1360) so he can continue playing, made a new payout request of $200 on the 28th of April, played with the remaining balance of $1160, lost it, then cancelled his $200 payout request so he can continue playing. These funds were still from that old 9th free chip received on the account, so non-cashable. He played with the $200 until he reached the amount of $3903.93 and placed 2 payout requests with this amount, one for $3500 and one for $400. He later on cancelled both of them and played the entire amount, so his balance is now down to $0. While we know how frustrating it may be to get to a high amount in cash and not be able to cash out, since a deposit has been made on the account, free chips also became cashable for the customer from now on and provided that he has at least one deposit made in the last 5 days, he can now cash out from any free chips that he receives on the account, not only deposits and deposit bonuses. In any case, we rest at your full disposal on chat or via email and even here or in a private message and we will look into any situation that you might want checked, and I will get back to you as soon as possible. Have a great day, Rachel