Kenr94

Update... I got the funds! Thank god. Royal Vegas could def use some work on the withdraw process and be more clear about the documents. First time withdrawing from a casino very happy I was accepted. Thanks for the help

I was up 4600

Yes at the time i hadnt met playthrough and I guess they were forgiving for a first timer. It was on black jack.

Hello Kenneth and welcome to Askgamblers.
 
I am unable to play at any Microgaming casinos as my country is restricted, however I have visited the casino in question and could not stumble on the exact term you are referring to.
 
I went through the General T's and C's, Deposit Bonus T's and C's as well as the Welcome Bonus T's and C's... - Cannot find the phrase mentioning "irregular play could be placing bets 30% more or equal to your bonus amount originally given" - I would bet it safe, most casinos have a max bet rule of 5 $/Euro/GBP per spin, however some e-wallet deposits have lower betting limits.
 
I play on a lot of GameTech group casinos and they have the not exceeding 30% of bonus amount betting rule in place which reads like this:
 
15.1. You must bet according to the specific rules of the game you are playing.
15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.
"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes:
Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.
 
Now I know the stick to this rule and you are allowed to place bets of up to 30% of your bonus or deposited amount. However I cannot confirm this for Royal Vegas as you are taking the word of the live chat agent - Personally I do not trust it, since what he is saying can't be confirmed in black and white inside their terms on there website, so be careful.
 
There are  many times when live chat gives the wrong information and the casino would just come back apologizing saying the agent was mistaken or said the wrong things or was not clued up about the specific inquiry etc. - This happened to me once and pissed me off, but what can I do, however this was not a confiscation of funds, it had something to do with not getting what they advertised or promised.
 
I would suggest wait for Valdes as he knows Microgaming casinos very well and has an eye for detail when looking into casino terms and conditions and similar things like that.
 
However other forum members might be able to give some feedback.
 
My take - Place bets of 2 euro and lower rather untill you 100% sure what is the correct T's and C's.
 
All the best.

Thanks man this is an awesome response I appreciate it. Yes it confusing talking to the agents sometimes. Ive being told its in relation to your current bonus not the bonus you started with, which contradicts the terms. Im just gonna play it safe for now. I was making 500 dollar bets and I started with 250 bonus so thats well over the limit and i was fine.

Hey ladies and gentleman Ive known this has been talked about but I couldnt find indepth detail about this bonus rule. Its the one saying irregular play could be placing bets 30% more or equal to your bonus amount orginally given. Ive been told different things from different operators. I have bet bigger and still gotten my funds no problem. Here is a convo from the casino royalvegas....
Ill paste the bonus rule
 
9:56 p.m.kenneth
your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for Bonus play-through requirements purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to your account until such time as the play-through requirements for that bonus have been met. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus play-through requirement purposes from time-to-time and to withhold any withdrawals
 
9:57 p.m.kenneth
Because my bonus is 50 that means to stay in the limit I shouldnt bet more then 14.99 which seems low to me. Am I allowed to bet more or will they confiscate my funds
 
riyaaz9:57 p.m.
No you, can bet any amount.
operator
9:57 p.m.kenneth
I know I am able to but the bonus terms suggests otherwise
 
9:57 p.m.kenneth
This is why I get confused because alot of people have had their winnings taken away due to this bonus rule
 
riyaaz9:58 p.m.
We will not confiscate your funds. The only time you will forfeit your bonus money is if you withdraw before reaching your play through.
operator
9:58 p.m.kenneth
Does that rule not apply to me then ?
 
riyaaz9:59 p.m.
No, you do not have to worry about that. Just as long as you meet your play through requirements
 
 
 
What is going on here Why am I exempt from this rule what makes me so special? Maybe because its regular for me to make big bets? Why for some players do they confiscate the players. Maybe someone can explain better. Thank you

Update I have asked and the casino and they said the funds have being released! Im on day 4 and they said either tomorrow or 100% next week. Im so happy. They said the bonus rule I mentioned is on a case by case basis they will look for iregular play and for me I didnt play any different Its very regular for me to make bigger bets and maybe because it was my first time playing on the site they saw past it. I was making 500 dollar bets on black jack. Thanks for the help guys

Update! Im in the 1% apparently because I was emailed a congradulations. It has passed the operations teams and payment team and now will be payed in 3 to 7 days. Yes 3 grand

Update! Im in the 1% apparently because I was emailed a congradulations. It has passed the operations teams and payment team and now will be payed in 3 to 7 days. Yes 3 grand