Stumiester

Thank you Denise, pleased with this decision and will continue to enjoy the great Pragmatic games offered on Tangiers Casino. Cheers, Stu

never answered my email requests from Jan 19th and 26th - feel free to paste this email response you said was sent Denise. This is my last response on this issue - lesson learned thanks to all for your help

Total ripoff ! wish your online chat and phone personnel knew what they were talking about. I asked them both from the 19th to the 24th and they told me I have to play through the bonus. I tried re withdrawal but wouldn't work for this imaginary $0.16 bonus money and nobody including the emails I sent to accounting and support would remove this bonus. Why has accounting never answered my email requests since Jan 19th and why when I received email from Wade that my account was verified on the 17th did you return my pending withdrawal money back to my account on the 19th just PAY IT OUT ! Account verification is also unnecessary anal stalling tactic, I was previously verified but used new credit card so there's another opportunity for you to let the pending withdrawal sit 4 days only to be returned to account with no explanation or alert it has been refused withdrawal. Only thing you need to be concerned with is if my banking info has changed for you to send me my winnings !

Thanks disregard my complaint - lesson learned. I will play through the bonus again. As others have stated on this topic I would like to express my opinion on this casino as well as their affiliated Rich Casino: I have played in many online casino's and these 2 are the world's worst for communication, customer service and every trick they can use to stall payment (with intention of you re-gambling and losing it). Live help and calling them are a waste of time if they respond at all. I will not be returning. Regards, Stu

Afi4wins - here is what Tangiers site says regarding Bonuses: Bonuses are for wagering purposes on the website only and cannot be withdrawn as cash. You cannot withdraw any winnings won when wagering with a bonus or deposit related to such bonus until and unless you have met the wagering requirements of any active bonus in your member account. Did not think pending withdrawal was related to my after the fact 2 $100 deposits with bonus ?

The withdrawal money was not sitting in my account - I would never take free spins or bonus with $3,015 sitting in my account as I know they would hold that against withdrawing.

Hi and thanks for your help. Yes they auto apply bonus every time you deposit. So I deposited $100 and got bonus lost it all, deposited another $100 got bonus and lost it all. Did not see how that will affect my already approved pending withdrawal money ? Cheers Stu

Please help resolve this Tangiers Casino issue. I have tried online chat and called casino as well as sent the below email to accounting and support at Tangiers with no response. I withdrew winnings of $3,015 on Jan 11th (pending withdrawal) only to have it returned to my account Jan 15th. This was due to a new credit card not verified which I then sent through the info on the 15th and received email from Wade on 17th that account is now again verified . After sending this through I had the live chat remove the $0.02 bonus money so I could once again withdraw which they did and I withdrew $3,015 again on the 16th. With this money sitting in pending withdrawal I deposited 2 separate $100 payments on 18th receiving bonus money but lost all. Logging on today 19th I find the $3,015 that was pending withdrawal back in my account along with a $0.16 bonus money. I asked live help plus phone call to remove the $0.16 bonus so I can withdraw this money for the 3rd time only to be told that I need to play through $3,860 to remove the $0.16 bonus money due to a $100 deposit I made yesterday. This is ridiculous. Please remove this $0.16 bonus so I can withdraw my already approved for withdrawal twice $3,015 Regards, Stu (account name Stumiester)