Bish2484

Hi can anyone please help. I was also sent one of these emails 3 weeks ago I sent all my details over as requested to be told yesterday that I won't be getting a penny now as they have looked further at my account and decided that I didn't self-exclude I merely just closed my account. I'm so confused as I did have a problem after spending upto £5000 in one year and every day and may I point out not once did they stop that. I then asked my account to be closed I don't have any prof as to how I did this. But I just remember a few weeks later wanting to go back on and was told on the phone I couldn't reopen as their was a restriction in place and I was unable to go onto any of their sites. So I then went back onto one of their site changed my username but used all my same details and it worked I was able to continue gambling looking at my bank statements I then spent a further £3000 before closing it account. To now be told it was nothing and then do not owe me a penny I'm literally in shock and I don't know what to do as I know they are wrong. But they said without me proving it they won't pay out how I can prove it when I called up and this was 2 years ago.