jrpea00

Hi All - saw this thread so thought i'd let you all know what happened in my case! I received the e-mail requesting my bank details on 1st June but they didn't specify an amount to refund or even what sites it related to. I replied asking them for further details before i sent my bank info and only got a response 2 weeks ago - a whole 2 months AFTER the original e-mail from them! They told me I was owed £1130 relating to a Moongames account. I gave my details and got the refund - great. But out of curiosity I checked my old statements online and found a LOT of deposits to Cassava from 2013-2015. So i sent a Subject Access Request to them asking for every bit of detail relating to when i opened accounts, when i self excluded and how many deposits I made AFTER self excluding. 1 day later i received another e-mail saying they were sorry for the error but after further checks they were going to refund a further £4,300. So that's £5,430 for me in total! Just goes to show - you MUST question their calculations, it seems they are most definitely not paying out the accurate amounts first time round in the hope that nobody will question it.