I would like to respond to your explanation by referring directly to Pinco’s official rules and policies. According to your KYC and verification requirements, you clearly state that: - Players must provide identity documents (passport/ID), proof of address, and verification photos - Documents are reviewed to confirm the player’s identity and ownership of the account - The casino has the right to request additional documents if needed I have fully complied with these requirements. My identity, location, and payment methods were verified and accepted by your system. This means my account was considered valid, authorized, and eligible for full use of the platform. Therefore, I have the following question: If my account passed full verification and was approved by your system, on what basis were my winnings later voided? Furthermore, according to your own rules: - All player data and game activity are stored and managed within your system - Game providers operate independently and only receive minimal data This means: - My gameplay sessions were recorded - My game rounds were processed - My winnings were calculated and displayed in real time If there was a provider restriction, I should not have been able to access or play those games at all. However, I was allowed to: - Access the games - Play multiple rounds - Complete sessions - Generate winnings Only after that, the winnings were voided. This is inconsistent with your own stated policies and raises serious concerns about fairness and transparency. If necessary, I am ready to provide full evidence, including screenshots of gameplay sessions and transaction history. I request a clear and evidence-based explanation for this decision.

I’ve seen people use VPNs without issues, but it really depends on the casino. The main risk isn’t getting in, it’s getting paid out. If you’re going that route, make sure their policy is clear about it or ask support first.💡

Keith isn’t responsible for this one but I can answer it for you. We don’t currently support crypto contests or offer crypto payments. Unfortunately this isn’t something we had in the pipeline at the moment but if we do I will keep you posted. We’ve never had any issues with our members accepting Skrill or bank. 

Or at least add this method for those who find it more convenient to receive in crypto

Hey you, Keith - AG Team When you make payments for participating in crypto contests, Skrill and Bak cards are already as old as the hills, keep up with progress