From my opinion i think he didnt read terms of this bonus..from this picture can seen bonus going up to 10k and he is expect for 100 CAD get 10k hehe.. bro to get 10k if is bonus 100% you need deposit 5k 

Not really - it says up to so we really need to determine that the terms are 

It’s clearly says UP TO so in order to figure out how that is decided we need the terms and conditions please - we can go off this picture unfortunately. 

Well then they should reward you with the 10 000 CAD and since its mystery and this screenshot indicate 10 000 is max bonus. What does support say on live chat?