Your time date and casino needs to be visible on the winning screenshot please. Can you not crop the screenshots - please resubmit this one. 

They already have a good history of responding to complaints at AG. 

Can I ask where you got this information from please? If I’ve said this in the forum can you quote it for me please? 

just a reminder that Del Oro casino lost it's AG certificate of trust in February 2025 for being untrustworthy, dishonesty, dubious casino activity. So what makes anyone think a casino like that would submit any honest evidence to LCB and Guru or to anyone and that's even if they can be bothered to responding to complaints or any ADR or mediators.     On 2/10/2025 at 10:27 AM, cocopop3011 said: ***UPDATE*** Hey guys, I just wanted to issue an important update regarding Del Oro Casino. After our investigations, we have decided to remove the Certificate of Trust for this casino with immediate effect.   

@Afi4wins I was curious about the casino you play at, casinoguru has the license listed as fake as of August 2025?  https://casino.guru/ry36-casino-review Are you able to confirm it is licensed?