I’m not sure if the score went down I can’t answer that - but I will say - the casino has a good history of solving complaints on our site which is one of the reasons why they have a high rating. Things that will reduce this are - negative complaints (that are accepted) negative reviews etc. at the moment we just aren’t getting negative reviews about them to being that rating down. This particular case couldn’t be accepted and that’s very unfortunate and out of my control - but the rating at the moment, based on their behaviour at AG and how other players are rating them is why they have a high score. We also have other reputable members in this forum playing here and having absolutely no issues at all! 

Hi, I've given you all the information in a private message, let me know if you have any questions.

@Paulineneuschwander do you have the email from the casino regarding the wagering for us to read please?

You can check this on their review page at any time, but yes I believe it is. 

There will be no further comments from AG on the matter in hand, as I feel we have exhausted all the options here. OP needs to follow the advice from the AGCCS. Topic will be left open for OP to conclude whenever that happens.