Mgm online issues

[schrambo77]

I am having issues with mgm ontario, from pre authorized debit transactions, not providing information to explain wins and advertising big wins then turning to credits without proper math showing, also closing my account then asking for information that I could only get in my account, if anyone is having issues please contact

[Afi4wins]

@schrambo77 Hi there and welcome to the forum.

I don't understand what you're trying to say...can you elaborate and be more precise please?

[schrambo77]

Ok, so I was playing wild Buffalo game, doing 2.00 spins, the first instance was when the scatter bux showed 1k,1k, I had thought I won big, and the outcome was 20.00, I couldn't figure how it worked so I kept spinning until I hit another one, the next time it showed 12k,4k,4k, and I was pretty excited until it said 240.00, when it showed 24,600. One the screen shows my 2.00 bet, scatter bux 246.00 , cash 246.00, anyways, the "k" apparently stands for credits, I do have all screen shots of the wins and I took screenshots of the game rules, there is no where that says anything about credits on the game screen, it didn't show me any mathematical breakdown, even in the rules, it does not show you. So when I asked mgm to provide the information they stalled, then pre authorized debit transactions started coming out of my bank account from mgm, when I spoke to the rep he told me mgm does not initiate PADs and that they are closing my account for security reasons, I have over 50 emails pretty much them saying 24-72hrs, then I dont get a response, since oct 6 they have not provided me any of the gaming info or PAD info. I have given them until tomorrow at noon, if not I move forward with AGCO and igaming

[Flatzem888]

1 minute ago, schrambo77 said:

Ok, so I was playing wild Buffalo game, doing 2.00 spins, the first instance was when the scatter bux showed 1k,1k, I had thought I won big, and the outcome was 20.00, I couldn't figure how it worked so I kept spinning until I hit another one, the next time it showed 12k,4k,4k, and I was pretty excited until it said 240.00, when it showed 24,600. One the screen shows my 2.00 bet, scatter bux 246.00 , cash 246.00, anyways, the "k" apparently stands for credits, I do have all screen shots of the wins and I took screenshots of the game rules, there is no where that says anything about credits on the game screen, it didn't show me any mathematical breakdown, even in the rules, it does not show you. So when I asked mgm to provide the information they stalled, then pre authorized debit transactions started coming out of my bank account from mgm, when I spoke to the rep he told me mgm does not initiate PADs and that they are closing my account for security reasons, I have over 50 emails pretty much them saying 24-72hrs, then I dont get a response, since oct 6 they have not provided me any of the gaming info or PAD info. I have given them until tomorrow at noon, if not I move forward with AGCO and igaming

show some screenshots if you can so we can take a look

[schrambo77]

Here are some pictures to help

 

 

[schrambo77]

9 minutes ago, schrambo77 said:

Here are some pictures to help

 

 

I do have many more but I figure you get it?

[schrambo77]

18 minutes ago, schrambo77 said:

Here are some pictures to help

 

 

I do have many more but I figure you get it?

They closed my account then continued to ask me to provide info that I couldn't access,  8 days after my account was closed I had 2 more aPADs come out of my bank, when they closed my account they said for security reasons, then they clear it, but leave my account closed

[Flatzem888]

26 minutes ago, schrambo77 said:

I do have many more but I figure you get it?

They closed my account then continued to ask me to provide info that I couldn't access,  8 days after my account was closed I had 2 more aPADs come out of my bank, when they closed my account they said for security reasons, then they clear it, but leave my account closed

you can do these things;

submit a formal complaint via iGaming Ontario (iGO)

file a regulatory complaint with the AGCO

contact the bank; for the unauthorized debits occurring after account closure, you should contact their financial institution directly to put a stop-payment or file a formal dispute on those specific bank clearing codes