Warning: DeloroCasino & HeatsCasino – Ignored Self-Exclusion, Avoided Responsibility, and Continued Marketing

[prixd]

I’m writing to share a serious warning about DeloroCasino and HeatsCasino, both operating under an Anjouan license.

 

Over time, I deposited a significant amount of money across both platforms. When I realized I was experiencing gambling-related harm, I repeatedly requested self-exclusion from both sites. Instead of honoring my requests, they did everything in their power to delay or prevent the process.

 

Eventually, I was pressured into accepting a settlement — a very low offer, far below the total deposits I had made. I accepted it under financial pressure and while feeling vulnerable. I’ve since received confirmation from the European Consumer Centre that the agreement is not legally valid, but the casinos have refused any further communication.

 

Even worse: after closing my account as part of the supposed resolution, they continued to send me promotional emails — a clear violation of responsible gambling norms.

 

Their customer service became completely unresponsive, disabling live chat and ignoring my emails altogether. These tactics show a pattern of avoidance and unwillingness to take accountability for their failures.

 

I’m sharing this to warn others. These casinos operate without real oversight, and they’ve shown no interest in protecting players — especially those at risk. Please be cautious if you’re considering playing with them.