Cloudbet screws me again

[Sonny2021]

This following has happened to me twice now. Both times on  my get out bets when big money was at risk (big for me).

I play Cloudbet roulette. Twice now after my 6th to 7th loss I hit my winning number. Get my endorphin kick, only to realize my bet still stands on the table and  and the number that was rolled didn't even register on Cloudbets history. Like it didnt happen. I will paste a screen shot of the first time showing the ball laying in pocket 9. My bet covers 9. the result happened but didnt show up on the history. My bet carried over to the next round. Which lost. I complained to cloud bet only to be told it didnt happen. No comparing actual results from the provider to cloudbets history. Or they see it happens but see it as a way to not pay out. Who am I to them? Some small fry that doesnt matter. 

Second time it happened for a ton more money just today. Again the result didnt show up on the history like it just didnt happen. I wasnt quick enough to take a screen shot of the ball in the pocket. Actually I was on the phone. Anyway The first time it happened I found Askgamblers help and really didnt get any help. They sent me this and I still don't know what its means:

Kindly note that after conducting a careful review of your case, the AskGamblers Complaint Team concluded that, unfortunately, your complaint is not complying with AGCCS Guidelines, section Unjustified accusations towards operators 

This time I wont bother. I just want others to know if you play cloudbet roulette no one wants to know about the software glitch. Its hard enough trying to win without added glitches that just happen to time themselves on your get out bet.

 

Thats my rant

[MindDisaster]

Thanks for the information