Jump to content
icon Ag awards
icon
Notifications
Login
  • Member Statistics

    166560
    Total Members
    273566
    Most Online
    Elzi1991
    Newest Member
    Elzi1991
    Joined
  • Recently Browsing   0 members

    • No registered users viewing this page.

Hi guys need some advice pulling my hair out


Jojogogoxx

Recommended Posts

  I fell seriously ill in September the big c and had to give up my job I enjoyed a spin and always had a spin on heart bingo on payday every month for about 6 years roughly spent about 500 quid some months I won quite a bit some months I won nothing anyway .I ended up relying on benefits and I emailed heart as they were running a promotion over the Xmas period that you had to participate on a daily basis I explained the situation that I had cancer and my time maybe limited if my treatment wasn't successful due to where my tumors where on my sacrum  I told them I didn't want to close my account  but I wouldn't be playing as much as I would like to due to lack of funds as on benefits   but would still like to participate in the free games  I also said if they find that I have not logged in for a period of 6 months then they know that the inevitable has happened and to close my account.i don't know why I done this I suppose I was getting everything in order incase the inevitable did happen. Anyway within 20 minutes I tried to log in to play my daily free game only to find my account was locked , so I went to customer support who told me that I had been banned from the site and all the sister sites  I am now on benefits and can't afford to play no kind words to me regarding my illness I was devestated . Just tossed aside this is how they treat their customers . Anyway this evening I received an email from a casino called rainbow riches casino  so I thought I would join up when I put all my details in and pressed continue it said please wait until we verify your details which it did     I made 4x 100 £ deposits and 170£ deposit   as I was playing it suddenly kicked me off the site and told me to contact customer support which I did . The advisor told me that I am barred of that network and I shouldn't have been allowed to join up  or deposit  when I questioned why I was allowed too he said that as soon as the system picked it up it disabled your account  and we are there to protect you I said obviously not because you have allowed me to make 5 deposits and you have verified my account  I said that they have breached the gameling rules they said they would refund me the money in my account but not my deposits .  In the transcript the guy has admitted that they are in the wrong  can I get my deposits back if they ban me from their network please any info will help . By the way  I am in remission thank god xx

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
  • Create New...