Hi All, 
  
First let me tell you that BETAT casino is a superb casino with a nice customer service, and I really enjoy playing there. 
And the problem is mostly my fault: I made a new personal email-account and totally forgot about my old email-account, which I had used to make an account at BETAT. 
So I made an account with BETAT with my new email not remembering that I already had a account at BETAT (dumb I new, but honest mistake). 
  
Now when I noticed that I already made an account I immediately contacted BETAT and came to an agreement that the older account would be closed. 
Now offcourse I win with the new account and during the withdrawal they righteous say that I have two accounts, but they say that both account are still open... 
I stupidly have no hard proof of the correspondence I have had (only vague a name), and now I'm afraid I will lose all the money. 
  
Do you guys have any recommendation to what I can do or is it just wait and hope for the best result? 
  
Thanks in advance!