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Subject: Complaint Against Casino Tip-top.bet (Sapphire Summit) for Account Blocking and Theft of Funds Description of the issue: I would like to file a complaint against the casino Tip-top.bet, owned by the company Sapphire Summit, registered in Costa Rica. My account was blocked without explanation, and my funds totaling 5500 EUR were stolen without any legitimate reason. Casino Information: • Company: Sapphire Summit • Registration Number: 3-102-921450 • Address: Puntarenas, Garabito, Jaco, Avenida Pastor Díaz, Costado Este de Municipalidad, Bufete Sánchez Chavarría • Website: www.tip-top.bet Details of the Complaint: 1. Account blocked: • My account was blocked without prior notice and without any reason given. • I attempted to contact their customer support but received only general responses, which did not address the issue. 2. Theft of funds: • After the account was blocked, I discovered that my funds of 5500 EUR were either withdrawn or frozen. • I met all the casino’s terms and conditions, but I have not received an explanation as to where my money went. 3. Attempts to resolve the issue: • I have reached out to the casino several times, but each time I was met with disregard for my inquiries. • The responses from their support team lacked specifics, and they refused to provide me with information about my funds. 4. My actions: • I followed all the casino’s verification procedures and requirements for confirming my identity. • All my transactions were legitimate, and I have proof of all deposits and bets. Requested Actions: • I demand that Tip-top.bet immediately unblock my account and return my funds of 5500 EUR. • If the casino fails to meet my demands, I am prepared to file complaints with the regulatory authorities in Costa Rica and international gambling organizations. Contact Information: • Name: Armen Shamoyan • Email: [email protected] Please assist me in resolving this issue. I am willing to provide all necessary evidence for the investigation. Sincerely, Armen Shamoyan This version is ready for posting on platforms like AskGamblers, Casino Guru, or other dispute resolution forums.