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joined this bingo site yesterday and deposited £10 the was a promotion in stating I would get £20 in bingo bonuses. Anyway no problems registering and depositing was also no problem I send it my age verification and I had won £160.00 off my own ten deposit never got to use the £20 bingo bonus . I was playing for most of the day to get to £160. I was emailed back from my verification and told it would take up to 72 hours to be looked at. I also rang the customer service number in 2 occasions that day just to be told I'd have to wait 72 hours. And there were no problems on the account. This morning i got an email back saying I have self excluded myself from the site. And the account will reopen in 2020.i asked Why would I do that with winnings . They pending ? Their reply was I've self excluded my self from one of their other rates a few week ago. Which makes me automatically excluded from their site. Please note in have never excluded myself from any site ever. They have agreed to give me my £10 deposit back. But not my winnings. I can't believe they didn't want to pay and are willing to go this far. Especially as it contributes 15% to breast cancer care. I thought it would of been re libel and trustworthy caring that name and emblem. They let me register and deposit it no issues whatsoever . There were no emails or the site never stopped me after registration saying i was excluded and I won fair and square £160. And they found and way to not pay me . And they seem to think I'd be happy with a ten pound refund? Why not my winnings. Do you think there anything I can do. The complaints on this site do not have bingo sites complaints even though I used the casino part. Thanks