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Hello AskGamblers-Forum-Members, I´m a bit frustrated at the moment. I´m totally new to this Forum and first of all I have to apologize for my bad english. I just saw that my withdrawal at Mrringo got refused and the Live-Support isn´t online yet, so i saw in Google that some other People posted a similar problem with Mrringo here. I did my first deposit of 100€ on 10.11.2016 on Mrringo and lost them... 11 Days ago I´ve got an Email with a 100% Bonus up to 200€. I decided to give them another try and deposited 200€. In the Email it says, that I have to wager the Bonus 10x on min. 2,0 odds in Sportsbet. Now I have wagered the Bonus atleast min. 10x and did a total of 36 Bets. 2 of the Bets had Odds under 2,0 (1,8 / 1,9). After the wagering was fully done, i had ~1000€ and I liked to play some Casino Slots with the good profit before I do a withdrawal. In the Slots I was a bit unlucky and dropped to 359,77€ and decided to do a withdrawal. Now I have got an Email, that ALL my money got refused cause I placed on sportbet Odds under 2,0. I´m now asking me, why this is a reason to refuse ALL of my money. I mean i even did the wagering requirements without the 2 bets under 2,0 Odds. Futhermore there is no Info in the Email that I´m not even allowed to bet under 2,0 Odds. It just says for me that bets under 2,0 won´t count for the wagering requirements. I can understand when bets under 2,0 don´t count for the wagering Requirement, but that can´t be a reason to refuse the money. I mean in the AGB´s of Mrringo it says, that it is a Bonus Violation when you bet on Odds under 1,8 (what i was not even doing), but I think it´s not really fair to hold the Customer in uncertainty like this. For me it´s not even Right binding to give such rules in the AGB´s, it´s like to say when you deposit between 10-15 o´clock, we have the right to refuse all your money. ^^ It really sounds offending against Mrringo, but I don´t really want to prejudice them... thats why I´m trying to get some help or experiences with this, but hopefully the Live-Chat will help me tomorrow. Thank you in advance!