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I'm going to lament on Greenspin.bet Casino (formerly owned and operated by Direx NV but now by Dama NV), because I am simply wondering what the heck is their Support Team doing. Are they way too busy to reply to my enquiries via their Live Chat host, via my own email and also via their own Contact Form on their website??? On Thursday (11th Feb 2021), I received a nice promotional email from one of their casino's affiliates (GOA), offering a 20 EUR no-deposit bonus for signing up at Greenspin.bet Casino. Wow! Wonderful, I was thinking. So I visited the casino's website, checked through their Bonus Terms and also checked through their T&C, just to ensure that my country is not restricted from claiming any no-deposit bonuses (some casinos have this clause in their T&C). Sure enough, there wasn't any such restrictions, so I can sign up and claim that 20 EUR no-deposit bonus, if that offer was indeed a valid one. So, the first thing that I did was to get in touch with the casino's Live Chat service, spoke to Steve (friendly and helpful) about it, but he said that he cannot see the screenshot that I had uploaded for him to see. He said that I should register first, then the screenshot would be visible. Hmm...very ODD...I was thinking to myself. Anyway, I then registered, filled in my profile, and got back in touch with Steve. Steve then said that he could see the screenshot, but cannot understand why the 20 EUR NDB was automatically cancelled by the system. I told Steve that I had checked the terms and conditions earlier on, before signing up, and that there wasn't any restrictions whatsoever. Steve then passed a message to their Tech dept for clarification, and told me that I should come back the next day to see if the problem had been resolved. I did just that, but there was still nothing there in my account. That's when I exited the casino, got into my mailbox, and sent an email to their [email protected] address. By night time, there was still no reply from the casino's side, so I went back to the casino, logged myself in, and then used their own contact form to send an enquiry message directly. That was yesterday (Friday). Today, still absolutely nothing...no reply whatsoever. That got me furious, and here I am in Askgamblers lamenting! Their customer support is supposed to be 24/7 (maybe it isn't after all), so I'm just blowing smoke out of my ears for as long as Greenspin.bet Casino doesn't respond to my enquiries. This is not what I would expect from any Dama NV casino, and is a disappointment to me. If no reply comes back in the next few days, I going to close my new unused account at the casino, and will forever have second thoughts about Dama NV!!! If anyone else here have had any similar issues at the casino, I would love to hear it please.