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Hi I am new to this forum and I sure wish Id looked for this venue before now. I am one of those players that barely wins and when I do I usually spend all my winnings. After 2 years of playing I put in my first withdrawal for 2500 and i am 2 days into it and I'm very frustrated with the run around i am getting so far. Reading your forum I see that the my issue is the same as many others about residency and utility bills. The casino had asked before for this when asked to submit documents for deposit purposes and I explained I didn't have any in my name but submitted bank statements with my address and there was no issue but there sure seems to be now. In the last 48 hours I have submitted over 40 images 6 official documents that are government issued. What I thought was going to be an easy step has got me very concerned.I have just recently made diamond status in loyalty and I guess I will soon soon find out if that means anything at all. I will wait another day and see how this goes before I post a complaint I really liked playing at this casino and hope this does turn out fine.