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This is the original Email from wazamba i recieved after a week waiting for an answer: Dear Customer, Thank you for contacting us. We would kindly draw your attention to the following clause in our Terms and Conditions under which we reserve the right to refuse bonuses: 7.3 We reserve the right to refuse a Bonus to any customer, to refuse any bonus of any kind, to cancel participation in any promotion, to permanently or temporarily withdraw any customer or group of customers from the Promotional Program of the Website at our sole and absolute discretion rule out. In the event of any dispute regarding our promotions (including but not limited to eligibility, use, abuse, fair play, calculation of winnings and wagering requirements), the Company's decision will be final and non-negotiable. We hope this email makes it clear for you. Kind regards, Wazamba.com I only translated it to englisch. I strongly advise anyone interested not to play at this casino or at any other casino from the provider rabidi or araxio. You think you can win here, but you're just being fooled and cheated. Never play there. I received the email because I pointed out to wazamba that too little cashback was credited to me... But regardless of whether it's about a payout or a bonus, you are neither valued as a customer nor taken seriously there and just cheated