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I am deactivating my message, to try to solve it internally and directly with the bookmaker, following their recommendations. Thanks for the space, AskGamblers team. 08 JUN 2018: What I understand, with all this, is only one thing: The site creates bonuses with rollover absurdly giant (25 x bonus + profit), practically impossible to be fulfilled without losing everything, just as a form of marketing, to get new registrations And, if by immense luck, some user can overcome that impossible rollover, the site for sure and will always invent something to not have to pay That is, it is a marketing at no cost to the site. But that ends up deceiving honest people who believe in that, believe that they are really winning, are happy with that, spend days, weeks of their lives, playing and believing they are making a profit This is basically what happened and probably happens on all sites with this type of promotion It is unfortunate in my mind They not more discuss nothing about issue account with me, their support Then, I am waiting contact from MGA for last 3 weeks. Until now, without reply or position