Hi , so i am a compulsive gambler and have been on the wagon for some time but fell off last week : ( but back in control now : )
Anyway so i joined a site called moongames starburst casino , i deposited funds , played them through on the slots and lost them. Sad but nothing new. Anyway a couple of days later i went to log in to play again and i could not get in . So i contacted chat and they said my account had been closed due to the fact i had self exclude on another site they own previesly but i had forgotton about, so i was like ok so my registration was refused a little late !
She apologised and said i should be entitled to my deposit back and i had to contact a different support , so i did and now i have to email a manager to decide !!??
In my view as my registration was refused i would not have been allowed to withdraw funds if i had won and so in which case makes it unethical for them to keep my deposit.
Also i had no notification of any of this in email and would not have known unless i went to log in.
I am under the feeling i may have problems getting it back though and so i was hoping for some advice if anyone has any .
many thanks
Emma