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Showing results for tags 'Problem Gamblers'.
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This is a thread to post my experiences with Leovegas and my gamling issues which lead to huge losses. It is not a post to warn or encourage gambling in any sense, that will be up to those who reads it to make their own mind about. After being gambling free for a couple of months I think it is important to go back in time and understand what really happened. After all I lost 80'000€ playing on Leovegas from May 2017 to February 2018. I loved playing...at times, because most of the times I was destined to loose money it seems. So I dug up my old mails to Leovegas and manage to categorize the worst dialogues I had. I must say I did not recognize myself in many of these and got a little embarrassed when reading them. Oh, how sudden loss of money can affect a persons mood... Here are the highlights: -Mail sent 21st of September 2017 where I demand 10% back of everything I have lost since May. -Mail sent 28th of September 2017 where I state that Leovegas is making fraud against customers through marketing. -Mail sent 11th November 2017 where I state that I do not win anything anymore (it is hopeless) and suggest instability in the gambling business. -Mail sent 27th of January 2018 where I am very angry because I continue to loose massive amounts of money. -Mail sent 16th of February 2018 with document on how much I have lost in average each month and the reply is "looks normal". Is it normal to loose 7000€ in average a month? -Mail sent 19th of February 2018 where I suggest that the slots are rigged when playing high spins and low spins. After this I sent a very angry mail to the leaders in Leovegas and then they closed my account. I have also not listed all the bonuses I was sent to try to comfort all my losses, but in fact made me play more. Leovegas have stated that they followed every step to make sure they were delivering a responsible gaming experience to me by: 1. Calling me when I started to spend a lot of money asking if I was comfortable. 2. Suggesting to use Leo Safeplay when I complained. Would a problem gambler care about what Leovegas suggests? Would a problem gambler loose his mind and send very harsh content in the mails? Why would Leovegas contantly send small bonuses when I complained? I hope big spenders and all players for that sake can be treated better in the future. Gambling isn't going anywhere, but there should be a fine balance between operators and players. There are huge responsibilities on both sides. I have not seen this, only the greedy side that does not care for potential personal issues players can develope. After all Leovegas has been penalised not so long ago for marketing towards problem gamblers which I have seen no comment on. Thank you for reading and have a lovely summer!
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