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Below is a copy of a complaint I have just sent to Mr Green. Some may note from my previous posts that I have always been quick to praise them on their speedy withdrawals etc ... This , well.. Have a read... I would like to make a complaint against your casino surrounding gameplay I experienced this morning on live roulette. I email to request a full investigation, including its findings, are carried out and returned to me via email. You will note from my account, that I deposit a significant amount of money with your casino per month. Every morning, I deposit £250. Sometimes I win , more than often I lose but that's the game. This morning, at approx 7am, I deposited £250. I span a few times on player suite roulette and managed to get the figure upto £750. Feeling lucky, and unusually for me , I decided to play live roulette. My first bet covered just 3 numbers as betting was closing ( 15,17, 19) , £25 on each number. No luck. I think 28, or 29 came in. My next spin was increased to about £240. I covered numerous numbers, including black 2 that came in and returned me £180. My third spin was for about £300 and this is the spin I take issue with. I loaded up Bets to, somewhere in the region of £300. I vividly recall the top of the screen going orange as bets were closing. That was it. I remember looking at my top Left screen and my balance was showing as either 300, or 305. I recall this as I remember thinking had this spin lost, I would have had sufficient funds for one more repeat spin. The wheel span and I saw a message at the top of the screen that said bets rejected!! I was like wtf? ... You do not have to confirm your bets on this version of roulette. You just place them and cross your fingers. I couldn't understand why...Then guess what number came in... Red 14. one of my 7 numbers I always back heavily ( check my overall gameplay , this will confirm this). I confess I don't know the exact figure I placed. No less than £20, no more than £30 would be correct. Completely unaware as to why this occurred, and thinking there must be an error somewhere, I Left the table and the money retuned to My account was the money without me placing the last bet. ( ie £605). I want to know what happened. Why this bet was rejected. I want the company that owns the software to be contacted and a full reply received. As I said to the girl I spoke to on live chat. I haven't just made this full story up. This happened this morning and somehow you should be able to get to the bottom of it and confirm the same. I have to say this has left me with very little confidence in your casino. I have copied this whole complaint to an ask gamblers forum as I feel that other people wagering money on ur live games should be aware of what I have experienced. I will keep the thread updated as to when, and how you respond. Has anyone else ever experienced this on mr green or another casino? I've experienced it when you have to "confirm" your bets and I've neglected to do this, but this game did not have the option.