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Hola and hello everyone! For regular readers who have been following my adventures...and misadventures too...it may not be that surprising to know that I have been waiting for my withdrawal claim at Grand Reef Casino to be paid since 24th September 2015...or to put it very precisely...since 43 days ago! Today, I finally received that long awaited payment...albeit a first instalment...but nothing more was said or mentioned about the remaining amount. Happy in a way...for having some money in my wallet at long last...but very curious as to what is actually happening or going to happen to the unpaid balance, I then wrote an email to the casino's support team requesting for some clarification on the matter. As much as I had wanted to REALLY express my inner disappointments, I stayed cool and played cool, despite the smoke oozing out of my ears, hahaha. Just a few hours later, this reply came in... Hi Afi, (name edited) I trust that you are well… Congratulations on your fantastic win! I am sure you must be thrilled and excited to be a winner at Grand Reef Casino, just as much as we are to have you on our winners list. With regards to your withdrawal, kindly be advised that we are currently experiencing technical difficulty clearing funds from our international bank account which has caused a delay in processing your total withdrawal, however we are working very hard to have this resolved in the quickest possible time. I am currently unable to determine when this issue will be resolved and I really don’t want you to wait any longer for your well-deserved winnings. So in order to avoid any further delays and get your winnings off to you as soon as possible, I have managed to schedule weekly payments of USD1125.00 to your account. The first payment was processed today and you will receive another every week moving forward. Please accept this as a temporary solution in order for us to swiftly get your winnings to you. However, should I have this issue resolved sooner, I will ensure that all funds outstanding on your account are processed to you immediately. Thank you for all your patience and understanding at this time and please feel free to chat to me should you require any further information. Kind Regards Riley Casino Pitboss Aaaah...what a relief that was for me! First instalment is already in my Neteller...with 3 more coming, one a week, and I'll soon have my full $4,500 by then. Needless to say, I then wrote back to the Pitboss, Riley, thanking him for all his assistance and his good gestures. Once again, thank you Riley! You're a marvelous Pitboss! Not forgetting, Rochelle, the Live Support Host, who just 2 days ago promised to me that she would do everything she could to resolve this delay. Thank you Rochelle! You have kept your promise! Superb customer service from her! Last but not least, Tsvetan, my Dedicated VIP Manager (Neteller) who has shown real dedication in resolving this issue too. Hardly 24 hours ago I passed him all my account details and positive results are already evident! Thank you too Tsvetan! You have shown to me how reliable and secure NETELLER is and can be...and what a Dedicated Manager can really do for his VIP client/customer! This thread is my way of saying THANK YOU to these 3 beautiful people...and to reassure others that delays in payment does not automatically mean rogueness or crookedness of any casino...specifically...PLAYTECH casino. Now I can go back to being my usual self...hehehe.

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