Will be interessting to see what happens here....
Yesterday I deposited NOK 500, got a 150% bonus (asked customer support if I could plat Mega Moolah Isis - and I they said yes) at CasinoAdrenaline and had some winnings. Since it was a bonus, my bets was between $2 and $5 (max). When I went to bed I had NOK 3000. Today I won more, still betting 2-5USD. I wanted to make bigger bets and went to the withdrawal page. I see that all money in my account is eligible for withdrawal and assuming that I have met the wagering requirements. So I start making $5 bets and some $7-10. Ended up with NOK 25.000,- and made two 10.000 withdrawals.
After 5 minutes I see that all the money is back in my account - and then 2 minutes later - all is gone.
According to customer support I made too big bets. I have explained the above - that their page said I could withdraw all the money - and then assuming it the bonus was cleared. Waiting for a reply to my email, but I have no big hopes for getting anywhere.
As i see it: CasinoAdrenaline have a terrible backend if the "withdrawable" amount in the account is wrong. This is misleading. At worst in my case, it was an honest misstake, based on the account info I could see.
Your thoughts?