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I saw this on another forum, not sure if it has been discussed here as yet but I haven't seen it mentioned and feel it is surely of interest to all players here. So, a player who signed up at an EveryMatrix casino around 18 months deposited and went on to win £625 before requesting a withdrawal which was subsequently declined on the basis that the player had previously excluded from a seperate site within the EveryMatrix group. The player argued with the casino that they were unaware the other casino was part of the same group and that it was unfair for their deposit and bets to be accepted if they never had any chance of winning. Now I hear of this situation coming up a ***** of a lot these days, especially with respect to EveryMatrix because of their policy of only performing KYC once a player requests a withdrawal. On this particular occasion the player refused to accept the casino's reasoning that it was impossible to verify all players upon signup and begun a claim with the county courts here in the UK, eventually obtaining a judgement against the casino for the full £625 plus legal costs. If you have had winnings denied by an EveryMatrix casino due to self excluding from a different casino within their group, will you be considering having another go at claiming what you believe you are owed by the company as a result of this judgement? This surely sets a huge precedent for players in the future and might well cause many casinos to start verifying players before they can start to play, at least here in the UK?
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- Self Exclusion
- EveryMatrix
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