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I made 5 or 6 deposits to BGO using my real details . I had forgot I had opened a account with some months ago and made one deposit of 300 pound. Due to heart failure I am required to take morphine for pain so I rely on chrome to remember my usernames/ passwords. However using the same name , DOB , email address , home address , telephone number another account was opened and I was not informed I had a account all ready . I did not accept any bonus and did not profit from this honest mistake in any way. I made 5 or 6 deposits not once did they tell me . I could of gone on for ever until I had won something. I then nearly won my money back withdraw it and was told in would be in my account in 2 to 4 days. The next day after spending another 2000 pound I looked for the withdrawal and could not find it anywhere. They did not even email me to tell me the money had been confiscated otherwise of course I would not of carried on playing they say for duplicate accounts . But I had to fight all the way to get even this information out of them as my copies of chat will prove. I asked for a name and number that was refused. How is this possible , I followed online guidelines I looked for casinos's with the gambling commission although I admit I have only just seen there truest pilot rating of 2.7 out of ten how is this possible with a national company. I made 1 honest mistake , i was not dishonest and I benefiting nothing for opening a new account. Why would I take the time to fill the new one in when I refused the bonus. These terms and conditions are like playing god and something needs to be done about it. I played with only my money and they have stolen only my money. They will not even talk about returning the deposits to me. Due to my heart failure I have to do everything online as I cannot get out. Not only has the worry affected my health but I have lost confidence in myself and online shopping which I have no choice but to do. Finally the most upsetting is the dishonesty every website online tells you if you forget and try to open a new account , it is not complicated software. The old account at that time I had used only once some months ago , why am I being treated this way. Please help me.